Client Error Code

Client Error Code Definitions

Code	Description	Detailed Explanation
1005	AppKey does not exist	Please check on the official website whether the Appkey's corresponding application has been deleted
1008	Illegal AppKey	Please check the Appkey in the application details on the official website to confirm its accuracy
1009	No iOS application created under the current Appkey; the SDK version you are using is below 2.1.0	Please check the application details on the official website; update the EngageLab SDK integrated into the application to the latest version.
6001	Invalid setting, tag/alias/property parameters should not all be null	Set non-null parameters
6002	Setting timeout	Retry is recommended, usually occurs when the network is poor or initialization is not yet complete
6003	Illegal alias string	Valid aliases and tags consist of: letters (case-sensitive), numbers, underscores, Chinese characters, special characters (supported from 2.1.9) @!#$&*+=.
6004	Alias too long, up to 40 bytes	Chinese UTF-8 is 3 bytes
6005	Illegal tag string	Valid aliases and tags consist of: letters (case-sensitive), numbers, underscores, Chinese characters, special characters (supported from 2.1.9) @!#$&*+=.
6006	Tag too long, up to 40 bytes per tag	Chinese UTF-8 is 3 bytes
6007	Number of tags exceeds the limit	This is a device limit
6008	Tag exceeds total length limit	Total length up to 7 K bytes
6009	Unknown error	An unexpected exception occurred in the SDK, detailed error information will be available in the client logs for troubleshooting.
6011	Operation too frequent in a short period	Setting tag/alias/property more than 10 times within 10s, or setting the phone number more than 3 times within 10s, or setting property more than 10 times within 10s
6012	Tag, alias, or phone number set while the Engagelab service is in stop state	Developers can handle or prompt according to this error code information
6013	Abnormal user device timeline	Abnormal local device timeline changes affected the phone number setting
6014	Network busy	Network busy, request failed, please try again
6015	Blacklist	User has been blacklisted, please contact support to remove
6016	Invalid user	Request failed for invalid user
6017	Invalid request	This request has abnormal parameters, request is invalid
6018	Too many tags	The user has set more tags than the limit, cannot set more
6019	Failed to get tags	An exception occurred while getting all tags
6020	Request failed	A special issue caused the request to fail
6021	Previous tags request is still waiting for a response, cannot execute the next request temporarily	Call the tag-related API multiple times, please perform the next operation after receiving the callback from the previous call; if no callback is received, wait 20 seconds before performing the next operation
6022	Previous alias request is still waiting for a response, cannot execute the next request temporarily	Call the alias-related API multiple times, please perform the next operation after receiving the callback from the previous call; if no callback is received, wait 20 seconds before performing the next operation
6023	Illegal phone number	Can only start with "+" or digits, and the following content can only contain "-" and digits
6024	Internal server error	Internal server error, retry after some time
6025	Phone number too long	Phone number is too long, the current maximum length for phone number detection by EngageLab is 20
6039	liveActivity PushToken length exceeds the limit	Check if the PushToken is correctly passed
6040	liveActivity identifier length exceeds the limit or not filled, liveActivity identifier up to 24 bytes	Check if the liveActivity identifier is correctly passed
6041	liveActivity PushToken set too frequently	Please wait 60 seconds before retrying
6042	liveActivity PushToken set exceeds the limit	Check if the interface call is normal

Client Error Code Definitions