REST API Overview

Basic Constraints

The API is designed to comply with HTTP and REST specifications. For example, query requests use the GET method, and submission requests use the POST method. If a request does not use the corresponding HTTP method, an error will be returned.
Unless otherwise specified, parameter values should be encoded as: UTF-8, URL Encoding.

Data Center	Base URL
Singapore	`https://livedesk-api.engagelab.com`

When using the REST API, you need to combine the selected base URL with the specific API path to obtain the complete call address.

{base URL}/{API Path}

              
              {base URL}/{API Path}

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EngageLab REST API uses HTTP Basic Authentication: Add Authorization to the HTTP Header:

Authorization: Basic ${base64_auth_string}

              
              Authorization: Basic ${base64_auth_string}

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The generation algorithm for the above base64_auth_string is: base64(api_key:api_secret)

The Header name is "Authorization", and the value is the base64 encoded "username:password" pair (separated by a colon).
In the context of LiveDesk API, username is the API Key, and password is the API Secret. Please add an API type data source in "Project Settings - API Management" to obtain the API Key and API Secret.