REST API Overview | LiveDesk

Basic Constraints

The API is designed to comply with HTTP and REST specifications. For example, query requests use the GET method, while submission requests use the POST method. If a request does not use the corresponding HTTP method, an error is returned.
Unless otherwise specified, parameter values in requests must be encoded in UTF-8 using URL encoding.

Data Center	Base URL
Singapore	`https://livedesk-api.engagelab.com`

When using the LiveDesk REST API, combine the selected base URL with the path of the specific API to obtain the complete request URL.

{base URL}/{API path}

              
              {base URL}/{API path}

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The EngageLab REST API uses HTTP Basic Authentication. Add Authorization to the HTTP header:

Authorization: Basic ${base64_auth_string}

              
              Authorization: Basic ${base64_auth_string}

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The algorithm for generating base64_auth_string is:

base64(api_key:api_secret)

              
              base64(api_key:api_secret)

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The header name is Authorization, and its value is the Base64-encoded username:password pair, separated by a colon.
In the LiveDesk API context, the username is the API Key, and the password is the API Secret. Add an API-type data source under Project Settings > API Management to obtain the API Key and API Secret.