Engagelab 隱私權協議

發佈及生效時間:2022 年 9 月 30 日

引言

歡迎您使用由Metaverse Cloud PTE.LTD.提供的EngageLab產品和/或服務。EngageLab 平臺主要是通過自有或第三方通道為您提供資訊傳遞服務,例如電子郵件、短信、Web 推送和應用內消息推送。

您以及您的終端用戶的個人數據安全對我們來講至關重要,我們會盡全力為您和/或您的終端用戶提供安全的網路環境。

本政策介紹了我們向您提供本平臺產品和/或服務中收集、使用、存儲、共用、轉讓您和/或您的終端用戶的個人資訊的目的、方式、範圍和資訊安全保護措施,以及我們為您提供訪問、更正、刪除等控制個人資訊的權利和方法。為了便於您閱讀及理解,我們儘量用簡單易懂的語句進行表述,並對關鍵術語進行了定義, 請參見本政策“ 附錄1:關鍵字定義 ”。

需要特別說明的是,第三方作為資訊控制方展示、鏈接或再封裝我們的服務並向其終端用戶提供的產品和服務,須遵循 第三方隱私權政策 的規定,我們無法瞭解或控制其資訊收集使用目的,請終端用戶仔細查看並謹慎訪問或使用第三方服務。

在使用EngageLab的產品或服務前,請您務必仔細閱讀並透徹理解本政策,特別是以 粗體 標識的條款,您應重點閱讀,在確認充分理解並同意後使用相關產品或服務。如您對本隱私政策有任何疑問,您可以通過EngageLab公佈的聯繫方式(compliance@engagelab.com)與我們聯繫。 如果您不同意本隱私政策的內容,您應停止使用EngageLab服務。

要特別說明的是,當您使用我們的產品和服務時,我們會處理兩大類個人資訊:

  1. 1.您作為EngageLab開發者客戶(或潛在開發者客戶)的個人資訊;

  2. 2.您的終端用戶的個人資訊,具體可參閱。

我們處理這些類別的個人資訊的方式會有不同,因為我們與您是直接合同關係,這不同於我們與您的終端用戶的間接關係。作為我們的客戶,若您利用我們的產品或服務,為您的終端用戶再行提供服務而收集的資訊部分, 您應當根據適用的法律法規另行與您的終端用戶約定隱私政策,及時披露EngageLab SDK目錄及數據處理情況,確保您的終端用戶已同意EngageLab的隱私政策;若您未要求您的終端用戶同意本隱私政策的內容,您應停止使用EngageLab產品/服務,否則由此給我們造成損失的,由您承擔相應責任。

本政策幫助您瞭解以下內容:

1 我們如何收集和使用您和/或您的終端用戶的個人資訊

無論基於以下何種場景收集和使用您和/或您的終端用戶的個人資訊,我們通常只會在征得您同意的情況下進行,除非在某些情況下,基於法律義務或者可能需要保護您或其他人的重要利益向您和/或您的終端用戶收集個人資訊。

請您理解,EngageLab為了更好地向您和/或您的終端用戶提供技術和服務,或由於商業策略的變化,本平臺上的產品和/或服務的功能也可能進行更迭和發展。如果我們要將您和/或您的終端用戶的個人資訊用於本政策未載明的其他用途,或基於特定目的收集的個人資訊將用於其他目的,或我們的處理方式發生變更的,我們會通過本平臺以合理的方式向您告知,並在使用前再次征得您的同意,請您通知您的用戶並獲得用戶的授權同意。

為了實現完整功能需要,EngageLab服務在應用程式前後臺都可能保持開啟狀態。在EngageLab服務開啟狀態中,我們收集、處理您和您用戶的資訊的目的、方式、個人資訊的種類、規則如下:

  • 2.1 您作為EngageLab開發者客戶(或潛在開發者客戶)的個人資訊

    為實現本平臺的基本業務功能,我們可能需要收集、使用您的相關資訊。以下將詳細說明我們的基本業務功能以及為實現該功能所需的資訊類型,若您拒絕提供,則無法使用本平臺的相關產品和/或服務。

    當您註冊/登錄Engageforc帳戶時,您需要提供您的郵箱地址和密碼EngageLab用於完成帳號註冊,您也可以通過授權第三方帳號完成註冊,此時您還需要向我們提供您的企業郵箱、網址,以便我們與您溝通產品使用與費用支付情況。即使您未註冊EngageLab帳號,也可以選擇向我們提供相關資訊(例如,姓名、工作郵箱、職位、電話號碼、公司名稱),以便我們和您溝通介紹我們的產品。 當您使用我們的付費服務/產品時,我們會收集您的付款和帳單資訊。例如,我們可能會要求您提供帳單地址或Engageforc帳戶的帳單聯繫人,以便我們向您發送帳單。

    當您流覽或登錄使用我們的產品/服務時,我們會收集您的系統時間、時區,以便我們按照時間、時區統計用戶訪問量,進行數據分析進而改進我們的服務;我們會收集您的cookie資訊,用於識別登錄用戶;我們會收集您使用服務時選擇的流覽器語言類型,根據不同的語言類型切換網站文本語言,便於您閱讀使用我們的產品;我們還會收集User-Agent資訊,通過識別流覽器類型和版本,對流覽器API的差異進行相容,便於您更好的使用我們平臺的服務。

  • 2.2 您的終端用戶的個人資訊

    為實現本平臺的基本業務功能,我們可能需要收集、使用您終端用戶的相關個人資訊。以下將詳細列出我們的基本業務功能及為實現該功能所必需的資訊類型,這些個人資訊的收集、使用僅會在您確認已獲得了終端用戶同意的前提下進行:

    • 2.2.1 我們的移動 SDK 收集的有關終端用戶的資訊

      在實現SDK推送服務時,我們會收集您終端用戶的 設備資訊和ANDROID_ID ,用於生成我們平臺唯一的用戶ID,向您提供更精准的資訊推送服務;我們還會收集您的終端用戶的手機廠商通道資訊,根據廠商調用不同的推送通道,以提升推送資訊的觸達率。

    • 2.2.2 郵件、短信服務中您提供的您的終端用戶的資訊

      當您使用我們的郵件服務時,您會在我們平臺帳戶上傳擬發送郵件資訊的您的終端用戶的 郵箱地址 ,用於實現郵件資訊的發送;當您使用我們的短信服務時,您會在我們平臺帳戶上傳擬發送短信的終端用戶的手機號碼,用戶實現短信的發送。您知悉並確認,您使用我們的郵件、短信服務時,我們僅作為技術服務方接受您的委託以實現您向您的終端用戶發送資訊的目的,您同意我們可以委託我們的合作方實現前述目的。 您需要事先征得您的終端用戶的明確同意,即您有權獲取您的終端用戶的郵/地址或手機號碼,並同意您或委託第三方向其發送資訊。

      提請您注意並知悉,EngageLabSDK為實現上述業務功能,收集您終端用戶“設備資訊”、“網路資訊”的前提是,終端用戶授權同意開啟“網路訪問許可權”、“設備資訊許可權”。 如果您的終端用戶不想被收集上述資訊,可以通過關閉“網路訪問許可權”、“設備資訊許可權”。

      當我們要將個人資訊用於本政策未載明的其他用途時,會事先通知您,也會請您通知您的終端用戶並徵求終端用戶的同意。當我們要將基於特定目的收集而來的資訊用於其他目的時,也會事先通知您並且請您通知您的終端用戶並徵求終端用戶的同意。

    • 2.2.3 我們從第三方獲取的您的個人資訊

      1.我們可能會在您的授權同意範圍內從第三方(我們的合作方)處收集並使用您的個人資訊。我們保證嚴格依照與第三方簽訂的合同以及相關法律規定處理您的個人資訊,同時請您詳細閱讀該第三方的隱私政策及用戶協議。如您拒絕第三方在提供服務時收集、使用或者傳遞您的個人資訊,將可能導致您無法使用EngageLab相應的服務。

      2.我們可能通過網頁等公開途徑獲得、適當使用有關您的公開信息,或者從第三方提供商處獲取有關您企業已經對外公示的經營性資訊,以幫助我們更好地瞭解我們的客戶群,例如您的行業、您企業的規模和您企業的網站URL。

      特別提示您注意,如資訊無法單獨或結合其他資訊識別到您和/或您終端用戶的個人身份,其不屬於法律意義上您和/或您終端用戶的個人資訊;當您和/或您終端用戶的相關資訊可以單獨或結合其他資訊識別到您和/或您終端用戶的個人身份時,或者我們將無法與任何特定個人資訊建立聯繫的數據與其他您和/或您終端用戶的個人資訊結合使用時,這些資訊在結合使用期間,將作為您和/或您終端用戶的個人資訊按照本政策處理與保護。

2 我們如何使用Cookie等同類技術

您使用我們的服務時,為確保網站正常運轉,我們會在您的電腦或移動設備上存儲名為Cookie的小數據檔。Cookie通常包含識別字、站點名稱以及一些號碼和字元。Cookie主要的功能是便於您使用本平臺產品和/或服務,以及幫助網站統計獨立訪客數量等。運用Cookie技術,我們能夠為您提供更加周到的個性化服務,並允許您設定您特定的服務選項。當您使用本平臺產品和/或服務時,會向您的設備發送Cookie。當您與我們提供給合作方的服務進行交互時,我們允許Cookie(或者其他匿名識別字)發送給我們的伺服器。

我們不會將Cookie用於本政策所述目的之外的任何用途。您可根據自己的偏好管理或刪除Cookie。您可以清除電腦上保存的所有Cookie,大部分網路流覽器都設有阻止Cookie的功能。但如果您這麼做,則需要在每一次訪問我們的網站時親自更改用戶設置,且您可能因為該等修改,無法登錄或使用依賴於Cookie的EngageLab提供的服務或功能。

有關我們使用的Cookie類型、原因以及如何控制Cookie的更多資訊,請參閱 AboutCookies.org

3 終端用戶的授權與同意

您作為我們的業務合作夥伴十分清楚,為給您和/或您的終端用戶提供您所選擇的EngageLab服務,我們會以去標識化或匿名化方式收集、存儲、加工來自於您的應用程式的終端用戶的個人資訊; 且您作為終端用戶的資訊控制者,我們為您提供數據處理服務,但無法控制您如何使用屬於或關於您的終端用戶的數據。 因此,您接受本政策並把我們的SDK、API或其他統計分析工具、開發者工具集成到您的產品中, 則表示您確認並保證:

  1. 1.您已經告知終端用戶並且獲得終端用戶充分、必要且明確的授權、同意和許可,為提供服務之目的允許我們收集和使用其資訊;

  2. 2.除非適用法律另有規定,您已經告知終端用戶並且獲得終端用戶充分必要的授權、同意和許可,允許我們對已收集的個人資訊進行去標識化處理,允許我們在符合相關法律法規的前提下可將收集、處理的資訊用於本政策第一條列明的服務用途;

  3. 3.您已經遵守並將持續遵守適用的法律、法規和監管要求,包括但不限於制定和公佈有關個人資訊保護和隱私保護的相關政策;

  4. 4.您已經向終端用戶提供易於操作的用戶權利實現機制,說明用戶如何以及何時可以行使選擇權、如何訪問、更正其個人資訊、行使刪除權、更改其授權同意的範圍等操作。

4 我們如何共用、轉讓、公開披露您和/或您的終端用戶的個人資訊

  • 4.1 共用

    除本政策已說明的情況外,您和/或您的終端用戶的資訊不會以可識別的形式向第三方共用。但以下情況除外:

    1. 1.在獲取明確同意的情況下共用。獲得您和/或您的終端用戶的明確同意後,我們會與其他方共用您和/或您的終端用戶的資訊;

    2. 2.我們可能會根據適用的法律、法規、法律程式或政府要求(包括滿足國家安全、緊急服務或執法要求)共用您和/或您終端用戶的資訊;

    3. 3.在法律要求或允許的範圍內,為了保護您或社會公眾的利益、財產或安全免遭損害而有必要提供您和/或您的終端用戶的個人資訊給第三方;

    4. 4.您和/或您的終端用戶自行公開的或者我們能從其他合法公開管道獲取到的個人資訊;

    5. 5.我們可能與第三方以不能識別您和/或您的終端用戶個人資訊的方式(去標識化或如匿名化)分享數據;

    6. 6.與我們的關聯公司共用:您和/或您的終端用戶的資訊可能會與EngageLab的關聯公司共用;

    7. 7.我們可能聘請/委託受信賴的第三方供應商、顧問或其他服務商(簡稱“合同夥伴”)為我們提供必要的維護、支持和服務,以提供更好的客戶服務和優化用戶體驗。我們僅會出於合法、正當、必要、特定、明確的目的共用您和/或您的終端用戶的資訊,並且只會共用提供服務所必要的資訊。我們的合作夥伴無權將共用的資訊用於任何其他用途。

    如果您拒絕我們的合作方在提供服務時使用您或您的終端用戶為提供服務所必須的個人資訊,將可能導致您無法使用本平臺通過該合作方提供的服務。

  • 4.2 轉讓

    我們不會將您和/或您的終端用戶的資訊轉讓給任何公司、組織和個人,但以下情況除外:

    1. 1.獲得您和/或您的終端用戶明確同意後;

    2. 2.您和/或您的終端用戶自行公開的或者我們能從其他合法公開管道獲取到的個人資訊。

    如果發生合併、收購或破產清算,將可能涉及到個人資訊轉讓,此種情況下我們會要求新的持有您個人資訊的公司、組織繼續受本聲明的約束。如果本聲明中約定的個人資訊的收集、處理方式發生任何改變,該公司、組織將重新向您徵求授權同意。

  • 4.3 公開披露

    在適用法律法規約束下,除非獲得您和/或您的最終用戶的明確同意,我們不會公開披露您和/或您的終端用戶的個人資訊。

5 我們如何存儲您和/或您的終端用戶的個人資訊

  • 5.1 存儲地點

    您十分清楚並理解,不同國家或地區對於數據及個人資訊的收集、存儲、使用、共用等各有其監管要求, 您應主動遵守海外國家或地區的法律法規和監管要求。您同意僅將我們提供的SDK服務用於中國大陸地區以外的國家或地區,如您將我們提供的SDK服務應用於中華人民共和國大陸地區,您可能涉嫌違反《中華人民共和國網路安全法》、《中華人民共和國數據安全法》的有關跨境傳輸的相關規定,由此引發的相應風險及後果均由您自行承擔;如EngageLab因此遭受任何形式的訴請、訴求、投訴、處罰等的,您將負責全面給予解決;如導致EngageLab發生任何形式的損失,您負責給予我們全額賠償。同時,EngageLab保留停止您相關服務的權利。

    在使用我們的SDK服務時,EngageLab收集的有關您的最終用戶的資訊和資料將傳輸到EngageLab在新加坡伺服器上。 您應同意或者取得最終用戶的同意有關此項跨境傳輸轉移。我們強烈建議您諮詢當地專業人士,以保證此項跨境傳輸符合當地的監管要求。特別是,當跨境傳輸涉及到歐盟、俄羅斯、印度、歐盟、美國等國家或地區時,請注意這些國家和地區的個人資訊監管規定。您同意,跨境傳輸產生的風險和責任將由您自行承擔。

  • 5.2 存儲地點

    我們僅出於本政策所述目的和法律法規規定的最短期限存儲您和/或最終用戶的個人資訊,在超出存儲期限後,我們會對您的個人資訊進行刪除或匿名化處理。但是為了遵守相應的法律法規,出於訴訟抗辯、維護公共利益、保護個人財產安全或合法權利的目的,我們可能會延長您和/或您的最終用戶的個人資訊存儲期限。

6 我們如何保護您和/或您終端用戶的個人資訊

  1. 1.我們已使用符合業界標準的安全防護措施保護您提供的資訊,防止數據遭到未經授權訪問、洩露、濫用、篡改、損壞或丟失。我們會採取一切合理可行的措施,保護您和/或您的終端用戶數據安全。例如,在您的流覽器與“服務”之間交換數據時受SSL加密保護;我們同時對jiguang.cn網站提供https安全流覽方式;我們會使用加密技術確保數據的保密性;我們會使用受信賴的保護機制防止數據遭到惡意攻擊;我們會部署訪問控制機制,確保只有授權人員才可訪問個人資訊;以及我們會定期舉辦安全和隱私保護培訓課程,加強員工對於保護個人資訊重要性的認識。

  2. 2.我們的數據安全能力:圍繞數據生命週期,建設安全防禦,涵蓋數據採集、傳輸、存儲、使用、流轉、歸檔、刪除等各數據處理階段。

  3. 3.我們會採取一切合理可行的措施,確保未收集無關的個人資訊。我們只會在達成本隱私政策所述目的所需的期限內保留您和/或您的終端用戶的資訊,除非需要延長保留期或受到法律的允許。

  4. 4.互聯網並非絕對安全的環境,而且電子郵件、即時通訊、及與其他用戶的交流方式並未加密,我們強烈建議您不要通過此類方式發送個人資訊。請使用複雜密碼並定期修改密碼,協助我們保證您的帳號安全。

  5. 5.互聯網環境並非百分之百安全,我們將盡力確保或擔保您發送給我們的任何資訊的安全性。儘管我們已經盡到必要且合理的努力,但仍有可能被盜、被非法擁佔有或者濫用而給您和您的用戶帶來人身、財產和聲譽等方面損失的危險。您已瞭解上述風險並自願承擔。

  6. 6.在不幸發生個人資訊安全事件後,我們將按照法律法規的要求,及時向您告知:安全事件的基本情況和可能的影響、我們已採取或將要採取的處置措施、您可自主防範和降低風險的建議、對您的補救措施等。我們將及時將事件相關情況以郵件、推送通知等方式告知您,難以逐一告知個人資訊主體時,我們會採取合理、有效的方式發佈公告。

  7. 7.同時,我們還將按照監管部門要求,主動上報個人資訊安全事件的處置情況。

7 我們如何使您擁有管理個人資訊的權利

我們非常重視您和/或您的終端用戶對個人資訊的管理,並盡全力保護您對個人資訊的查詢、訪問、修改、刪除、投訴舉報以及設置隱私功能的相關權利,以保障您和/或您的終端用戶的隱私和資訊安全。

  • 7.1 針對EngageLab的直接用戶

    1. 1.查詢、更改您的個人資訊

      您有權訪問您的個人資訊,法律法規規定的例外情況除外。如果您想行使數據訪問權,譬如您希望訪問或編輯您的帳戶中的企業/個人資料資訊和支付資訊、更改您的密碼、添加安全資訊或關閉您的帳戶等,您可以通過訪問EngageLab 用戶中心 執行此類操作。

      如果您無法通過上述方式訪問這些個人資訊,您可以發送電子郵件至support@engagelab.com行使數據訪問權。在訪問相關資訊時,我們可能會要求您進行身份驗證,以保障帳戶安全。

      請您理解,由於技術所限、基於法律法規要求,您的某些請求可能無法進行回應。基於法律法規要求、保障資訊安全等正當事由,您的部分資訊可能無法訪問。

    2. 2.刪除您的個人資訊

      在以下任一情形中,您可以通過發送電子郵件至support@engagelab.com聯繫客服,請求刪除您提供的個人資訊:

      1. (1)我們違反法律法規規定,收集、使用個人資訊的;
      2. (2)我們違反了與您的約定,收集、使用個人資訊的;
      3. (3)我們違反法律法規規定或違反與您的約定向第三方共用、轉讓個人資訊,我們將立即停止共用、轉讓的行為,並通知第三方及時刪除;
      4. (4)我們違反法律法規規定或與您的約定,公開披露個人資訊,我們將立即停止公開披露的行為,併發布通知要求相關接收方刪除相應的資訊。

      在刪除相關資訊時,我們可能會要求您進行身份驗證,以保障帳戶安全。以上刪除請求一旦被回應,除法律法規另有規定要求保留的資訊外,您的個人資訊將被刪除。

    3. 3.撤回您的授權

      每個業務功能往往需要收集一些基本的個人資訊才能得以運營,對於您個人資訊的收集和使用,您可以發送電子郵件至support@engagelab.com聯繫客服要求撤回同意。當您撤回同意後,我們後續將不再收集和使用您相應的個人資訊,但請您理解,當您撤回同意或授權後,我們無法繼續為您提供撤回同意或授權所對應的特定功能和/或服務。您撤回同意的決定,不會影響此前基於您的授權而開展的個人資訊處理。

    4. 4.註銷帳戶

      您隨時可以註銷此前註冊的帳戶,您可以通過訪問EngageLab 用戶中心 執行此類操作,也可以通過發送電子郵件至support@engagelab.com 聯繫客服。您應該知道,註銷您的EngageLab帳戶將導致您永久失去對帳戶和帳戶中數據的訪問權。我們將在驗證您的身份並與您協商處理完您帳戶中的資產後,為您提供帳戶註銷服務。為了向您提供更加便捷的註銷方式,我們後續會不斷優化我們的產品,並且通過頁面公告向您告知。在註銷EngageLab帳戶後,我們將停止為您提供產品或服務,並依據您的要求,儘快刪除您的個人資訊或將其作匿名化處理,法律法規另有規定的除外。

    5. 5.獲得個人資訊副本

      您有權獲取您的個人資訊副本,您可以隨時發送電子郵件至support@engagelab.com聯繫客服。在技術可行的前提下,例如數據介面匹配,我們還可按您的要求,直接將您的個人資訊副本傳輸給您指定的第三方。

    6. 6.拒絕定向推送

      您可以按照這些電子郵件中的取消訂閱/退出說明選擇不接收來自EngageLab的促銷電子郵件。您也可以通過發送電子郵件至support@engagelab.com聯繫客服來選擇退出。請注意,即使您選擇退出促銷通信,我們仍可能向您發送與我們的服務條款或隱私通知更新、安全警報以及與您訪問或使用我們的產品和服務有關的其他通知等相關的非促銷資訊。

    7. 7.回應您的上述請求

      為保障安全,我們可能會要求先驗證您的身份,再處理您的請求。您可能需要提供書面請求,或以其他方式證明您的身份。對於您提出的本節項下的所有請求,我們原則上將於收到您的請求並在驗證您用戶身份後的15個工作日內進行回饋。

  • 7.2 如果您是使用EngageLab產品或服務的應用程式的終端用戶,而不是EngageLab的直接客戶,我們建議您:

    根據應用程式提供商的隱私政策,請將與您個人資訊相關的請求直接發送給相關應用程式提供商處理和尋求幫助,EngageLab在收到來您自應用程式提供商的相關請求並驗證請求的真實合法性後,會積極配合,回應請求。

  • 7.3 對於您和/或您的終端用戶的上述的合理請求,我們原則上不收取費用。對於那些無端重複、需要過多技術手段(例如,需要開發新系統或從根本上改變現行慣例)、給他人合法權益帶來風險或者非常不切實際(例如,涉及備份磁帶上存放的資訊)的請求,我們可能會予以拒絕。

    在以下情形中,我們將無法回應您和/或您的終端用戶的請求:

    1. 1.與我們履行法律法規規定的義務相關的。

    2. 2.與公共安全、公共衛生、重大公共利益直接相關的。

    3. 3.我們有充分證據表明您存在主觀惡意或濫用權利的。

    4. 4.出於維護您或其他個人的生命、財產等重大合法權益但又很難得到本人同意的。

    5. 5.回應您的請求將導致您或其他個人、組織的合法權益受到嚴重損害的。

    6. 6.涉及商業秘密的。

  • 7.4 如您和/或您的終端用戶對上述權利實現存在疑問,可以根據本政策第十條所述方式中的相關聯繫方式與我們取得聯繫。

8 我們如何處理兒童的個人資訊

我們已經在服務前提中明確,不接受未成年人註冊登記成為我們的用戶。並且我們原則上也不接受您提供未成年人作為終端用戶的個人資訊,請您注意並謹慎提供。如果您的應用是針對未成年人而設計和開發的,請務必確保您的終端用戶為監護人,已經閱讀並同意應用程式的隱私政策。

受制於現有技術和業務模式,我們很難主動識別未成年人的資訊,如果未成年人的監護人發現存在未經授權而收集未成年人個人資訊,監護人可通知我們予以刪除,如我們自己發現前述情形,我們也會主動予以刪除,除非法律要求我們保留此類資料。

9 我們如何更新與修改本政策

為了給您提供更好的服務,本平臺及相關服務將不時更新與變化,我們會適時對本政策進行修訂,這些修訂構成本政策的一部分並具有等同於本政策的效力,未經您明確同意,我們不會削減您和/或您的終端用戶按照本隱私政策所應享有的權利。

本政策更新後,我們會在官方網站上發出更新版本,並在更新後的條款生效前通過適當的方式提醒您更新的內容,以便您及時瞭解本政策的最新版本。

對於重大變更,我們還會提供更為顯著的通知(包括對於某些服務,我們會通過電子郵件或站內信形式或公告形式發送通知,說明隱私政策的具體變更內容)。 因此,請隨時查看和瞭解您應遵守的隱私政策。如果您不同意接受本隱私政策,請停止訪問和使用我們的服務。

本政策所指的重大變更包括但不限於:

  1. 1.我們的服務模式發生重大變化。如處理個人資訊的目的、處理的個人資訊類型、個人資訊的使用方式等

  2. 2.我們在所有權結構、組織架構等方面發生重大變化。如業務調整、破產並購等引起的所有者變更等;

  3. 3.個人資訊共用、轉讓或公開披露的主要對象發生變化

  4. 4.您參與個人資訊處理方面的權利及其行使方式發生重大變化

  5. 5.我們負責處理個人資訊安全的責任部門、聯絡方式及投訴管道發生變化時

  6. 6.個人資訊安全影響評估報告表明存在高風險時

本政策是EngageLab服務協議的重要組成部分。本隱私政策未明確授予的所有權利均由EngageLab保留。

10 如何聯繫我們

我們希望能夠解決與我們之間的數據保護實踐有關的任何爭議。EngageLab設立了專門的隱私保護專職小組,您可以通過發送電子郵件至我們的隱私小組郵箱(compliance@engagelab.com),提出您的疑問或需要尋求幫助的問題。

如果您對您的帳戶資訊、個人資訊或其他文檔技術有疑問、建議或投訴或者行使您的權利,可以通過發送郵件至support@engagelab.com或其他特別說明的方式聯繫我們。一般情況下,我們將在15個工作日內回復。

11 處理個人資訊的其他法律依據(僅限EEA)

我們請您特別注意:當您進行個人資訊的處理活動,如果您符合以下任何一項條件,請您注意遵守《歐盟通用數據保護條例》(General Data Protection Regulation,以下簡稱“GDPR”):

  1. (1)您在歐盟經濟區域(“EEA”),無論該處理活動是否在歐盟進行;

  2. (2)向在EEA的個人提供商品或服務(不論是否有償),或者監視其在EEA內的行為;

  3. (3)不在EEA內,但根據國際公法適用歐盟成員國法律(例如EEA成員國的使館或領事館)。

如果您和/或您的終端用戶來自EEA,我們收集和使用上述個人資訊的法律依據將取決於相關個人資訊以及我們收集資訊的具體背景。

但是,我們通常只在我們需要個人資訊來與您履行合同的情況下,或在處理符合我們的合法利益且不被您的數據保護權益或基本權利和自由所覆蓋的情況下,或在我們獲得您同意的情況下這樣做。在某些情況下,我們還可能有法律義務向您和/或您的終端用戶收集個人資訊,或者可能需要個人資訊來保護您或其他人的切身利益,例如,出於維護公共安全的目的,在相關部門的要求下提供您的個人資訊,或對執法部門的要求作出回應。

如果您對我們收集和使用您和/或您的終端用戶的個人資訊的法律依據有疑問或需要進一步的資訊,請使用本隱私政策引言部分提供的聯繫資訊與我們聯繫。

附錄1:關鍵字定義

本政策中使用的特定詞語,具有如下含義:

  1. 1.我們或EngageLab:指Metaverse Cloud PTE.LTD.。

  2. 2.關聯公司:是指Metaverse Cloud PTE.LTD的關聯企業。上述公司中任何一方現在或將來控制、受控制或與其處於共同控制下。

  3. 3.控制:是指直接或間接地擁有影響所提及公司管理的能力,無論是通過所有權、有投票權的股份、合同或其他被依法認定的方式。

  4. 4.您:指使用我們的產品和/或服務的註冊用戶以及收費服務的購買方。

  5. 5.您的終端用戶:指使用EngageLab平臺產品或服務的應用程式的終端用戶。

  6. 6.EngageLab或本平臺:指EngageLab平臺。

  7. 7.個人資訊:指以電子或者其他方式記錄的能夠單獨或者與其他資訊結合識別特定自然人身份或者反映特定自然人活動情況的各種資訊。

  8. 8.個人資訊主體:指個人資訊所標識的自然人。

  9. 9.去標識化:指通過對個人資訊的技術處理,使其在不借助額外資訊的情況下,無法識別個人資訊主體的過程。

  10. 10.匿名化:指通過對個人資訊的技術處理,使得個人資訊主體無法被識別,且處理後的資訊不能被復原的過程。

Release and effective date: September 30, 2022

Introduction

You are welcome to use EngageLab products and/or services provided by Metaverse Cloud PTE.LTD. The EngageLab platform primarily provides you with messaging services such as email, SMS, web push and in-app message push through its own or third-party channels.

The Personal Information security of you and your end users are important to us, we will do our best to provide a secure network environment to You and/or your end users.

This policy states the purpose, method, scope and security measures on how we collect, use, store, share and transfer your and/or your end users’ personal information and how you can use your right and approach to control your personal information, such as your and/or your end users` rights of access, rectification, deletion, etc. We try to use simple and plain language to help you understand this policy and we define key terms, please refer to Appendix 1: Keyword Definitions .

It should be noted that the products and services that third parties display, link or repackage our services and provide to their end users as the information controller must comply with the third party's privacy policy, and we cannot understand or control their information collection. For the purpose of use, please check carefully and carefully access or use third-party services.

Before using EngageLab's products or services, please read and thoroughly understand this policy, especially the terms marked in bold. If you have any questions about this Privacy Policy, you may contact us through the contact information published by EngageLab ( compliance@engagelab.com ). If you do not agree with the content of this Privacy Policy, you should stop using EngageLab services.

It is important to note that when you use our products and services, we will process two broad categories of personal information:

  1. 1.Belong to you as a EngageLab developer customer (or potential developer customer) personal information;

  2. 2.Your end users personal information.

We have different ways of processing personal information in these categories because we have a direct contractual relationship with you, which is different from our indirect relationship with your end users. As our customers, if you collect further information from your end users by providing services to your end users with our product or service, you shall reach the additional consent through your privacy policy in accordance with applicable laws and regulations, if you do not require your end users to agree to the content of this policy, you should stop using our products and/or services .

This policy describes:

1. How We Collect & Use Your and/or Your End Users` Personal Information

Regardless of how we collect and use personal information from you and/or your end users, we would usually do so by obtaining consent. In some cases, we may collect and use your and/or your end users’ personal information without consent based on legal obligations or in order to protect your or any other individual`s vital interest.

Please understand that in order to better provide technology and services to you and / or your end users, or due to changes in business strategies, the functions of products and / or services on this platform may also be changed and developed. If we want to use the personal information of you and / or your terminal users for other purposes not specified in this policy, or the personal information collected for specific purposes will be used for other purposes, or our processing methods will change, we will inform you in a reasonable way through this platform, and obtain your consent again before use. Please inform your users and obtain the authorization of users.

In order to achieve full functional requirements, EngageLab services may remain open in the front and back of the application. While the EngageLab service is open, the purpose, method, types and rules of personal information we collect and process information about you and your users are as follows:

  • 2.1 Information belong to you as a EngageLab developer customer (or potential developer customer)

    In order to realize the basic business functions of the platform, we may need to collect and use relevant personal information from you. The following is a specific description of our basic business functions and the types of your personal information. If you refuse to provide such information you may not be able to use the related products and/or services of the platform.

    When you register/login to the Engageforc account, you need to provide your email address and password to complete the account registration. You can also complete the registration by authorizing a third-party account. At this time, you also need to provide us with your business email, website , so that we can communicate with you about product usage and payment. Even if you do not register an EngageLab account, you can choose to provide us with relevant information (eg, name, work email, job title, phone number, company name) so that we can communicate with you about our products. We collect your payment and billing information when you use our paid services/products. For example, we may ask you to provide a billing address or a billing contact for your Engageforc account in order for us to send you a bill.

    When you browse or log in to use our products/services, we will collect your system time and time zone, so that we can count user traffic according to time and time zone, conduct data analysis and improve our services; we will collect your cookie information , used to identify the logged-in user; we will collect the browser language type you choose when using the service, and switch the website text language according to different language types, so that you can read and use our products; we will also collect User-Agent information, through identification The browser type and version are compatible with differences in browser API, so that you can better use the services of our platform.

  • 2.2 Your end user's personal information

    In order to realize the basic business functions of the platform, we may need to collect and use relevant personal information from your end users. Following is a specific list of our basic business functions and the types of personal information we collect and use. We would collect and use the personal information only if you have confirmed that the end user's consent are already obtained.

    • 2.2.1 Information about end users collected by our mobile SDK

      When implementing the SDK push service, we will collect the device information and ANDROID_ID of your end user to generate the unique user ID of our platform to provide you with a more accurate information push service; we will also collect the mobile phone manufacturer of your end user Channel information, call different push channels according to manufacturers to improve the reach rate of push information.

    • 2.2.2 Information about your end users provided by you in email and SMS

      When you use our email service, you will upload the email address of your end user who intends to send email information in our platform account for sending email information; when you use our short message service, you will The platform account uploads the mobile phone number of the end user who intends to send the short message, and the user realizes the sending of the short message. You know and confirm that when you use our mail and short message services, we only accept your entrustment as a technical service provider to achieve the purpose of sending information to your end users, and you agree that we can entrust our partners to achieve the aforementioned purposes . You need to obtain the explicit consent of your end user in advance, that is, you have the right to obtain your end user's email/address or mobile phone number, and agree to you or a third party to send information to him.

      We draw to your attention that in order to realize the above business functions, EngageLab SDK require the end users to switch on the permissions of “network access”, “device information” , so that we can collect the “device information”, “network information” . If your end users are not willing to provide the above information, they can switch off the permissions of “network access”, “device information” .

      Prior to processing personal information for other purposes which are not stated in this policy, we will notify you in advance and will also inform you to obtain your end users` consent. When we need to use information collected for other purposes, we will notify you in advance and ask you to notify your end users to obtain their consent.

    • 2.2.3 Your personal information obtained from third parties

      1.We may collect and use your personal information from third parties (our partners) with your authorized consent. We guarantee that your personal information will be processed in strict accordance with the contract with third parties and relevant laws. Please read the third-party privacy policy and user agreement carefully. If you refuse that we process the personal information from third parties, you may not use related services from EngageLab.

      2.We may obtain or properly use your public information from publicly-available sources like web pages, or obtain the business information that your company has publicly disclosed from third-party providers which helps us better understand our customers, such as your industry, the size of your business, and the URL of your business website.

      You are specially reminded to note that if the information cannot identify you and/or your end user individually or in combination with other information, it does not belong to you and/or your end user’s personal information in the legal sense; when you and/or your end user User-related information that, alone or in combination with other information, can personally identify you and/or your end users, or we combine data that cannot be linked to any specific personal information with other personal information about you and/or your end users When used, this information will be treated and protected as your and/or your end user's personal information in accordance with this policy during the combined use period.

2. Cookies & Similar Technologies

When you use our services, we store a text file called cookie on your computer or mobile device to keep your site working. Cookies may contain identifiers, site names, and some numbers and characters. We use cookies to improve user experience in the platform`s products and/or services. Meanwhile it can be used to count the number of independent visitors to our website. We are able to provide you with a more thoughtful and customized service and allow you to set your specific service options with cookie technology. Cookies will be sent to your device when you use the products and/or services of the platform. When you interact with the services we provide to partners, we allow cookies (or other anonymous identifiers) to be sent to our servers.

We do not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, most web browsers can block cookies. However, if you do this, you need to change the user settings yourself each time you visit our website, and you may not be able to log in or use the services and/or functions provided by EngageLab that depend on cookies.

For more information about the types and reason of cookies and how to control, please see AboutCookies.org .

3. Authorization and consent of End User

As our business partner, you know very well that in order to provide you and/or your end users with the EngageLab service you choose, we will collect, store, and process data from your application in a de-identified or anonymized manner. personal information of end users; and you, as the information controller of end users, we provide you with data processing services, but have no control over how you use data belonging to or about your end users. Therefore, by accepting this policy and integrating our SDK, API or other statistical analysis tools and developer tools into your product, you confirm and warrant that:

  1. 1.You have informed the end user and obtained sufficient, necessary and explicit authorization, consent and permission from the end user to allow us to collect and use the information for the purpose of providing the service;

  2. 2.Except as required by applicable law, you have informed the end user and obtained the necessary authorization, consent and permission from the end user which allow us to de-identify the collected personal information, to use the information that we collected and processed for the purposes of the services listed in Article 1 of this Policy in comply with relevant laws and regulations;

  3. 3.You have complied with and will continue to comply with applicable laws, regulations, and regulatory requirements, including but not limited to formulating and publishing policies regarding to the protection of personal information and privacy protection;

  4. 4.You have provided end users with a mechanism to exercise their rights in an easy manner, which explains how and when they can exercise their right to opt-out, access, rectification, deletion to their personal information and change their consent scope, etc.

4. How We Share, Transfer and Disclose Your and/or Your End Users` Personal Information

  • 4.1 Sharing

    Except as described in this policy, information about you and/or your end users will not be shared with third parties in an identifiable form. Except for the following situations:

    1. 1.Sharing by obtaining explicit consent. Unless agreed by you and/or your end users, we will not share information about you and/or your end users with others;

    2. 2.We may share information about you and/or your end users in accordance with applicable laws, regulations, legal process or governmental requests, including to meet national security, emergency services or law enforcement requirements;

    3. 3.To the extent permitted or required by law, it is necessary to provide personal information of you and/or your end user to third parties (including consumer protection Departments and other authorities) in order to protect the interests, property or safety of you or the public;

    4. 4.Personal information disclosed by you and/or your end users or from other legal public sources;

    5. 5.We may share the information with third parties in anonymization form that can not identify you and/or your end users;

    6. 6.Sharing with our affiliates: Information about you and/or your end users may be shared with EngageLab affiliates. We only share the necessary information and are bound by the purposes stated in this Policy. The affiliate company shall obtain consent from you and/or your end users if the purpose of processing information is changed;

    7. 7.We may work with a trusted third-party vendor, consultant or other service provider (“Contract Partner”) to provide us with the necessary maintenance, support and services to provide better customer service and optimize the user experience. We will only share information of you and/or your end users for legitimate, necessary, and specific purposes, and will only share the information necessary to provide the services. Our partners do not have the right to use the shared information for any other purpose.

    If you disagree that your necessary personal information to be collected by our partners when providing the services, you may be unable to use the services provided by the partner through this platform.

  • 4.2 Transfer

    We will not transfer personal information of you and/or your end users to any company, organization or individual, except the following situations:

    1. 1.Explicit consent is obtained from you and/or your end users;

    2. 2.Personal information disclosed by you and/or your end users or from other legal public sources; or to comply in accordance with applicable laws and regulations;

    In the event of a merger, acquisition or bankruptcy liquidation, personal information transfer may be involved, in which case we will require new companies and organizations that hold your personal information to continue to be bound by this Policy. If there is any change in the way of collection and processing of personal information stated in this Policy, the company or organization will obtain your or/and your end users’ consent once again.

  • 4.3 Public disclosure

    Subject to applicable laws and regulations, we will not disclose information of you and/or your end users publicly unless your explicit consent is obtained from you and/or your end users.

5. How We Store Your and/or Your End Users` Personal Information

  • 5.1 Storage location

    You are fully aware and understand that different countries or regions have their own regulatory requirements for the collection, storage, use, and sharing of data and personal information, and you should actively comply with the laws, regulations and regulatory requirements of overseas countries or regions. You agree to use the SDK services we provide only in countries or regions other than mainland China. The relevant provisions of the Data Security Law of the People's Republic of China on cross-border transmission, the corresponding risks and consequences arising therefrom shall be borne by you; if EngageLab suffers any form of appeal, appeal, complaint, penalty, etc., you will Responsible for a comprehensive solution; if any form of loss is caused to EngageLab, you are responsible for giving us full compensation. Meanwhile, EngageLab reserves the right to stop your related services.

    When you are using our SDK services, the information and materials that EngageLab collects about your end users will be transferred to EngageLab's servers in Singapore. You shall agree or obtain the consent of the end user regarding this cross-border transfer. We strongly recommend that you consult with local professionals to ensure that this cross-border transfer complies with local regulatory requirements. In particular, when cross-border transfers involve countries or regions such as the European Union, Russia, India, the European Union, the United States, etc., please pay attention to the personal information regulations of these countries and regions. You agree that the risks and responsibilities arising from cross-border transmissions will be borne by you.

  • 5.2 Storage Term

    We store personal information of you and/or your end users only for the minimum term necessary for the purposes described in this policy or in accordance with applicable laws and regulations. However, part of personal information of you and/or your end users may be stored longer in order to comply with applicable laws and regulations and other relevant regulations and it is necessary for legal claims, protection of public interest, personal property safety or legal rights of our customers, us, our affiliates and other users or employees.

6. How We Protect Your and/or Your End Users` Personal Information

  1. 1.We have taken industry-standard security measures to protect the information you provide to prevent unauthorized access, breach, misuse, alteration, damage or loss. We will take all reasonable and practicable steps to protect your and/or your end users’ data. For example, the data exchange between your browser and the serve is protected by SSL encryption; we also provide https secure browsing for the EngageLab website; we make encryption to ensure data confidentiality; we use trusted protection mechanisms to prevent data from being maliciously attacked; we deploy access control mechanisms to ensure that only authorized personnel have access to personal information; and we regularly conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

  2. 2.Our data security capabilities: we build security defenses based on the data life-cycle, which covers all data processing stages: data collection, transfer, storage, using, circulation, archiving, and deletion.

  3. 3.We will take all reasonable and practicable steps to ensure that unrelated personal information is not collected. Unless an extension is required or permitted by laws, we will never retain information of you and/or your end users longer than necessary to fulfill the purposes stated in this Policy.

  4. 4.The Internet is not an absolutely safe environment, and email, instant messaging and other communication with other users are not encrypted. We strongly recommend you do not send personal information in this way. Please use complex passwords and change your password regularly to help us keep your account secure.

  5. 5.The Internet environment is not absolutely safe and we will do our best to ensure or guarantee the security of any information you send to us. Although we have made necessary and reasonable efforts, personal information may still be stolen, illegally possessed or misused, which pose a risk to you and your end users in terms of personal, property and reputation. You understand the above risks and assume to take the risk on your own.

  6. 6.If the personal information security incident occurs, we will promptly notify you according to the requirements of laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, the proposal of how you can prevent and reduce the risk, remedies provide for you, etc. We will notify you the incident in a timely manner by email or push notification. If it is difficult to notify personal information subject one by one, we will publish announcement in a reasonable and effective way.

  7. 7.At the same time, we will also report the circumstance of personal information security incidents in accordance with the requirements of the regulatory authorities.

7. How to Access & Control Your Personal Information

We attach great importance to the management of personal information by you and/or your end users and we do our best to protect your rights to information access, information rectification, information erasure, restriction of processing information and to information portability, in order to protect your and/or your end users` privacy and information security.

  • 7.1 For the direct user of EngageLab

    1. 1.Access and rectification of your personal information

      You have the right to access your personal information, except as provided by laws and regulations. If you want to exercise data access right, such as you wish to access or edit corporate/personal information and payment information in your account, change your password, add security information, or close your account, you can access the EngageLab User Center to do this.

      If you are unable to access your personal information through the above link, you can send us an email at support@engagelab.com. Before accessing relevant information, we may ask you to ensure your account security.

      Please understand that due to technical limitations and legal or regulatory requirements, some of your requests may not be able to respond. Some of your information may not be accessible due to legal and regulatory requirements and information security.

    2. 2.Deletion of your personal information

      In any of the following situations, you can contact us through E-mail at support@engagelab.com to delete your personal information:

      1. (1)We collect and use personal information in violation of laws and regulations;
      2. (2)We collect and use personal information in violation of the agreement with you;
      3. (3)We share and transfer your personal information to third parties in violation of the laws and regulations or in violation of the agreement with you, we will immediately stop the sharing and transfer, and notify the third party to delete;
      4. (4)We disclose your personal information to public in violation of the laws and regulations or in violation of the agreement with you, we will immediately stop the public disclosure and issue a notice requesting the relevant recipient to delete the corresponding information.

      When deleting relevant information, we may verify your identification to protect your account. Once the request of deletion is responded, your personal information will be deleted except for information required by law and regulations.

    3. 3.Change of your consent scope

      Each business function needs basic personal information. For the collection and use of your personal information, you can send an email at support@engagelab.com to contact customer service to withdraw consent.

      When you withdraw your consent, we will no longer collect and use your corresponding personal information, but please understand that when you withdraw your consent, we will not be able to continue to provide you with the specific functions and/or service. Your decision of withdrawing your consent will not affect the processing of personal information which has been authorized before.

    4. 4.Closure of your account

      You can close your previously registered account at any time. You can contact customer service by email at support@engagelab.com. You should be aware that closure of your EngageLab account will result in you permanently loss of your access to your account and the data in your account. We will provide you with an account closure service after verifying your identity and negotiating with you to process the assets in your account. In order to provide you with a more convenient way to close your account, we will continue to optimize our products and inform you through the page announcement. After closing the EngageLab account, we will stop providing products or services for you, and delete your personal information as soon as possible or anonymize it as requested by you, except required by laws and regulations.

    5. 5.Get a copy of your personal information

      You have the right to obtain a copy of your personal information, you can always send an email to support@engagelab.com to contact our customer service. Under technical premise, such as data interface matching, we can also directly transfer a copy of your personal information to your designated third party upon your requirements.

    6. 6.Opt-out of direct marketing

      You can choose not to receive promotional emails from EngageLab by following the unsubscribe/opt-out instructions in these emails. You can also opt-out by sending an email to support@engagelab.com to contact customer service. Please note that even if you decide to opt-out of promotional communications, we may also send you non-promotional information related to our terms of service or privacy policy updates, security alerts, and other notices related to your access to or use of our products and services.

    7. 7.Respond to your request

      For the account safety, we need to verify your identity before handling your request. You may be required to provide a written request or through other ways to prove your identity. We will, in principle, give you the feedback within 15 days after receiving your request after verifying your identity.

  • 7.2 If you are an end user of an application using EngageLabproducts or services, not a direct customer of EngageLab, we suggest you:

    According to your application provider's privacy policy, send your request related to your personal information directly to the relevant application provider for processing and assistance. After receiving the relevant request from your application provider and verifying the authenticity of the request, EngageLab will immediately cooperate with the application provide and respond the request.

  • 7.3 n principle, we do not charge a fee for your reasonable request from you and/or your end user. We may refuse the request that (1) is unreasonably repetitive; (2) need too much technical means (for example, need to develop a new systems or fundamentally change to the existing practices); (3) may lead to risks to other individuals` legitimate right; or very impractical (for example, involving information stored on backup tapes).

    We are not able to respond to your and/or your end user's request in the following situations:

    1. 1.Related to our performance of obligations under laws and regulations;

    2. 2.Directly related to public safety, public health, and significant public interests;

    3. 3.We have sufficient evidence to prove that you have subjective malice or abuse of your rights;

    4. 4.It is difficult to obtain the consent of the person for the protection of the life and property of you or other individuals;

    5. 5.Responding to your request will result in serious damage to the legitimate rights and interests of you or other individuals or organizations;

    6. 6.Trade secrets related.

  • 7.4 If you and/or your end user have doubts about the realization of the above rights, you may contact us in accordance with the relevant contact information in the way described in Article 10 of this policy.

8. How We Process Children's Personal Information

We have made it clear in the service premise that minors are not accepted to register as our users. In principle, we also do not accept the personal information of minors as end users provided by you, please pay attention and provide it with caution. If your app is designed and developed for minors, please make sure that your end user is a guardian who has read and agreed to the app's privacy policy.

Subject to the existing technology and business model, it is difficult for us to actively identify the information of minors. If the guardian of the minor finds that the personal information of the minor has been collected without authorization, the guardian can notify us to delete it. In the aforementioned cases, we will also actively delete such information, unless we are required by law to retain such information.

9. Updates to This Policy

For providing you with better service, the platform and related services will be updated and changed from time to time. We will revise this policy in due course. These amendments are part of this policy and have the same effect as this policy. Without your explicit consent, we will not reduce the rights of you and/or your end users in accordance with this Policy.

Once we update our policy, we will release an updated version on the official website and remind you of the updated content in an appropriate manner before the updated terms become effective, so that you can keep up to date with the latest version of this policy.

For major changes, we will also provide more noticeable notifications (including for certain services, we will send a notification by email or in the form of a letter or announcement to indicate the specific changes to the privacy policy). Therefore, please feel free to review and understand the policy you are subject to. If you do not agree to this Policy, please stop accessing and using our services.

Significant changes referred to in this policy include but are not limited to:

  1. 1.Our service model has been significantly changed, such as the purpose of processing personal information, the type of personal information is processed, how personal information is used, etc.;

  2. 2.We have significant changes in ownership structure, organizational structure, etc. Such as the change of owner which is caused by business adjustments, bankruptcy, mergers, etc.;

  3. 3.The main objects of personal information sharing, transfer or public disclosure have changed;

  4. 4.Significant changes in your rights to participate in the processing of personal information and how you exercise your rights;

  5. 5.When the responsible department, contact methods and complaint channels related to the personal information security are changed;

  6. 6.The privacy impact assessment report indicates that there is a high risk.

This Policy is an integral part of the EngageLab Service Agreement. All rights not expressly granted in this Privacy Policy are reserved by EngageLab.

10. How to Contact Us

We hope to resolve any disputes related to our data protection practices. EngageLab has built a dedicated privacy protection team. You can contact us by sending an email to our privacy team at compliance@engagelab.com , ask your questions or ask for help.

If you have questions, suggestions or complaints about your account information, personal information or other documentation technology or you want to exercise your rights, you can contact us through email at support@engagelab.com or through other channels we have stated. In general, we will respond within 15 working days.

11. Other Legal Grounds of Personal Information Processing (EEA Only)

Please pay special attention: When you process personal information, if you meet any of the following conditions, please comply with the General Data Protection Regulation (GDPR):

  1. (1)You are in the European Economic Area ("EEA"), regardless of whether the processing is carried out in the EU;

  2. (2)Offering goods or services (whether paid or not) to individuals at the EEA, or monitoring their behavior within the EEA;

  3. (3)Not in the EEA, but in a place where Member State law applies by virtue of public international law. (such as embassies or consulates of EEA member states).

If you and/or your end users are from the EEA, the legal basis for our collection and use of the above personal information will depend on the personal information and the specific context in which we collect the information.

However, we usually only do so if we need personal information to perform the contract with you and/or your end users, or if we are in compliance with our legitimate interests and are not overridden by the interests or fundamental rights and freedoms of you and/or your end users, or we have obtained your and/or your end users` consent. In some cases, we may also be obligated to collect personal information from you and/or your end users, or we may need personal information to protect the vital interests of you or other individuals. For instance, we may be requested to offer personal information by public authority or making respond as requested by law enforcement.

If you have questions about our legal basis for collecting and using your and/or your end users' personal information or if you need further information, please contact us according to the information listed in the introductory of this Policy.

Appendix 1: Keyword definition

The specific words used in this policy is defined as follows:

  1. 1. We or EngageLab: Metaverse Cloud PTE.LTD..

  2. 2. Affiliates: it refers to a subsidiary company or other affiliated enterprise within the scope of the consolidated statement with Metaverse Cloud PTE.LTD. company or other entity which controls, is and will be controlled by or is under common control with EngageLab.

  3. 2. Affiliates: it refers to a subsidiary company or other affiliated enterprise within the scope of the consolidated statement with Metaverse Cloud PTE.LTD. company or other entity which controls, is and will be controlled by or is under common control with EngageLab.

  4. 4. You: means the registered user who uses our products and/or services and the purchaser of the paid service.

  5. 5. Your End User: An end user of an application that refers to the EngageLab Platform product or service.

  6. 6. EngageLab or the platform: refers to the EngageLab platform.

  7. 7. Personal Information: Information that is electronically or otherwise recorded that can be used alone or in combination with other information to identify a natural person or to reflect the behavior of a natural person. Personal information includes personal basic information, personal identification information, personal biometric information, network identity information, personal health information, personal education and occupation information, personal property information, personal communication information, contact information, personal online records, personal device Information, personal location information, etc. For the avoidance of doubt, personal information includes, but is not limited to, personally sensitive information.

  8. 8. Personal information subject: It refers to the natural person identified by personal information.

  9. 9. De-identification: It refers to the technical processing of personal information. The personal information subject cannot be identified without additional information after this processing.

  10. 10. Anonymization: It refers to the process of making personal information subject unrecognizable through the technical processing of personal information, and the processed information cannot be recovered.

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