Product Overview

LiveDesk is an AI-driven customer service platform that helps enterprises improve service efficiency, optimize customer experience, and effectively control operating costs through deep collaboration between AI Agents and Human Agents. LiveDesk features multi-channel support capabilities, enabling a consistent customer interaction experience across all channels. It provides dual service modes of online chat and intelligent ticketing, flexibly matching the best solution for customers.

Why Choose Engagelab LiveDesk Service

1. Intelligent Efficiency - AI Expands Your Service Capabilities

Scale your service immediately with AI digital employees without additional manpower investment. Significantly reduce operating costs while ensuring continuous stability and optimization of service quality, achieving the best balance between efficiency and cost. Effectively solve customer problems based on AI Agents, providing professional and accurate answers quickly. 24/7 responsiveness, AI Agents continuously provide service support for customers at any time and on any platform.

2. Precise Matching - Tailor the Best Solutions for Problems

LiveDesk provides dual service modes of "Online Chat" and "Intelligent Ticketing". Flexibly match the best processing plan according to the type of customer problem, allowing intelligent allocation of service resources to achieve both efficiency and depth.

3. Omni-channel Connection - Excellent Service Always Online

Excellent service is not limited by channels. LiveDesk allows you to execute unified high-quality service standards at all customer touchpoints, transforming every interaction into a valuable opportunity to consolidate brand loyalty.