对话状态流转

LiveDesk的会话状态包括Open、AI-Replying、Snoozed、Resolved以及Closed五种类型。不同会话状态之间的转换逻辑按照以下示意图：

sequenceDiagram
    participant U as 用户发起新对话
    participant A as Open
    participant B as AI-Replying
    participant C as Snoozed
    participant D as Resolved
    participant F as Closed 

    Note over U: Channel 禁用 AI Agent
    U->>A:创建Open状态的对话
    A->>B: 可流转为AI-Replying
    A->>C: 可流转为Snoozed
    A->>D: 可流转为Resolved
    Note over U: Channel 启用 AI Agent
    U->>B: 创建AI-Replying状态的对话


    Note over B: AI Agent 自动回复AI-Replying状态的对话
    B->>C: 可流转为Snoozed
    B->>A: 可流转为Open
    B->>D: 可流转为Resolved

    C->>A: 到期后自动或手动流转为Open
    C->>D: 可流转为Resolved
    C->>B: 可流转为AI-Replying

    Note over D: 状态变更至Resolved触发满意度调查后关闭
    D->>A: 可流转为Open
    D->>B: 可流转为AI-Replying
    D->>F: 可流转为Closed 
    F->>A: 可流转为Open
    Note over F: 关闭状态不计入对话数量