How Axios Hit 37.5% ROI in Week 1 with EngageLab AI Sales

Based in Tokyo, Axios Management specializes in providing premium real estate investment and property management services to overseas owners. As global interest in Japanese real estate surged, Axios faced a rapidly growing influx of inquiries regarding investment procedures, taxation, and management details. However, with prospects scattered across the Americas, Europe, and Asia, a significant challenge emerged: the time-zone barrier. High-net-worth investors were frequently reaching out late at night (Tokyo time). The inability to provide immediate, professional responses 24/7 placed immense pressure on Axios’s internal teams, leading to a high risk of losing valuable leads to competitors and drowning sales reps in repetitive, low-value inquiries.

To eliminate lead leakage and optimize their sales funnel, Axios Management implemented a comprehensive Conversational Sales solution powered by EngageLab LiveDesk and integrated with GPTBots.ai.

Supported by Aurora Mobile Japan K.K., Axios successfully transformed its website and messaging apps into an always-on digital touchpoint, featuring:

• Global Omni-channel Aggregation: Prospects can now seamlessly initiate inquiries via the Axios website or WhatsApp. Regardless of the channel, all conversations are aggregated and managed through the unified EngageLab LiveDesk interface.
• AI-Powered 24/7 Lead Qualification: Acting as the intelligent core, the GPTBots.ai agent engages prospects around the clock. It automatically answers repetitive questions, collects critical customer data, and accurately identifies high-intent, high-value leads.
• Seamless AI-to-Human Handoff: Once a lead is qualified, it is instantly routed via EngageLab LiveDesk to the appropriate human sales representative. The agent receives the complete context and conversation history, ensuring a smooth transition that drives immediate deal closure without asking customers to repeat themselves.

Since deploying the EngageLab solution, Axios Management has dramatically transformed its customer acquisition efficiency:

• Zero-Drop Rate for High-Value Leads: By leveraging AI for instant response and LiveDesk for streamlined routing, Axios ensures that no high-intent overseas prospect goes unanswered, regardless of the hour.
• Rapid Revenue Generation: Within the very first week of launch, the system successfully engaged and converted high-quality leads into three premium property management deals in Tokyo’s highly sought-after Minato and Chiyoda wards.
• 37.5% ROI in 7 Days: The management fee revenue generated from these initial, AI-assisted deals covered 37.5% of the total system investment in just one week.

"Seeing the steady increase in website inquiries, everything is moving exactly in the direction we hoped for. We are highly confident that this conversational solution will continue to drive a growing number of new deals for our business." — Tsuyoshi Hikichi, Representative Director, Axios Management Inc.