Seamless Omni-Channel Support
Deliver seamless customer experiences across all channels—from social media and third-party platforms to EngageLab.
Smart Efficiency - Scale Service Capacity with AI
Scale your service instantly with AI—no extra headcount needed.
Precision Matching - Tailored Solutions for Every Issue
LiveDesk delivers dual service models—「Live Chat」 and 「Smart Tickets」—that intelligently match solutions to customer needs. This ensures optimal resource allocation, delivering both efficiency and service depth.
Real-time Customer Response
Service teams respond in real-time with full customer context—enabling faster, more informed issue resolution.
Intelligent Ticket Creation
AI Agent enables flexible ticket creation—through smart triggers, conversation conversion, or API integration—ensuring no critical issue goes unaddressed.
Automated Ticket Management
Automate the entire workflow—from ticket creation and assignment to follow-up and resolution. AI intelligently distributes tasks by priority, customer value, and issue type, minimizing manual effort.
Actionable Service Insights
Transform end-to-end service data—from team performance to ticket resolution—into actionable insights that optimize operations and drive business growth.
Omni-Channel Connected - Flawless Service Always On
Exceptional service knows no boundaries. With LiveDesk, deliver consistent, premium support across every customer touchpoint—turning each interaction into an opportunity to build brand loyalty.
AppPush
WebPush
SMS
Email
Messenger
API
AppPush
WebPush
SMS
Email
Messenger
API
LINE
Telegram
Messenger
Instagram
WhatsApp
LINE
Telegram
Messenger
Instagram
WhatsApp
Unified Client Profile
EngageLab unifies every customer interaction across all channels. Using complete customer profiles and contextual insights, we deliver not just answers—but genuine understanding and consistent care.
Smart Cross-Channel Routing
Route every inquiry precisely—by customer source and intent. Our system intelligently matches each query to the ideal team, boosting both response efficiency and customer satisfaction.
Unlock Seamless Growth From Marketing to Support
LiveDesk integrates with MA and GPTBots to power an AI-driven customer lifecycle—from acquisition and conversion to retention and service. This connected ecosystem breaks down data silos, enables personalized engagement, and builds a truly intelligent operation.
Personalized Customer Experiences
A Unified Customer View for Marketing, Service, and Operations—Turning Personalized Experiences into Your Sustainable Growth Engine.
AI-Powered Marketing Automation
MA leverages full customer data to detect intent and preferences, auto-generating tailored content and engagement strategies that make every interaction count.
AI-Driven Customer Service
AI Agent delivers precise, real-time support using full customer data. Working alongside human teams, it ensures consistent service quality and efficiency.
Consolidated Customer Data Assets
Unify customer behavior and profile data from service, marketing, and all touchpoints into a single OneID data asset.
Personalized Customer Experiences
A Unified Customer View for Marketing, Service, and Operations—Turning Personalized Experiences into Your Sustainable Growth Engine.
AI-Powered Marketing Automation
MA leverages full customer data to detect intent and preferences, auto-generating tailored content and engagement strategies that make every interaction count.
AI-Driven Customer Service
AI Agent delivers precise, real-time support using full customer data. Working alongside human teams, it ensures consistent service quality and efficiency.
Consolidated Customer Data Assets
Unify customer behavior and profile data from service, marketing, and all touchpoints into a single OneID data asset.
It's Time to SmartifyYour Customer Service
Industry Solutions
E-commerce Retail
Pre-sales Guidance
Sales Tracking
Software Services
Smart Services
Team Collaboration
Gaming Entertainment
Connecting Players
Rewards Tracking
Financial Institutions
Precision Marketing
Compliance Monitoring
Education and Training
Information Consultation
Tracking Management
Lifestyle Services
Omni-Channel Services
Personalized Services
Hear From EngageLab Partners & Clients
I need to ensure user issues are resolved swiftly. Its AI Agent now handles repetitive tasks, saving me 2 hours daily - time I now spend solving complex technical cases. This allows me to focus on tackling complex cases that genuinely require human intervention. Through the real-time chat feature, our team's response and resolution efficiency has improved by over 40%. Not only has this substantially reduced our workload, but customer satisfaction has also visibly increased.
Eric D
Software Services-Technical Support
The goal of marketing is to convert browsers into buyers, and LiveDesk achieves this. When a customer abandons their cart, the system automatically sends a personalized coupon. This behavior-driven, tailored interaction yields remarkable results! Customers reached through this approach convert at a rate 2.5 times higher than those targeted by standard bulk emails.
Elena Clarke
Electronics Retail-Marketing Manager
LiveDesk helped us stop losing leads. Before, slow replies to course inquiries meant missed opportunities. Now, AI instantly handles common questions—doubling our response speed and increasing trial class conversions by 30%. Plus, every chat builds our knowledge base, helping us refine pitches and presentations based on real data.
Allen Mains
Online Education-Course Designer
In finance, every decision must be data-backed. LiveDesk has become our team's essential Insights Engine. By analyzing session data, we accurately identify user pain points and rapidly implement optimizations. Weekly conversation reviews are now a core part of our product development cycle, ensuring our iterations are consistently grounded in real user needs.
Li Ming
Financial Institutions-Product Manager
