Efficient Omnichannel Interaction for Active Retention - EngageLab
User Activity & Interaction
- Drive spending via in-app messages with exclusive coupons and limited-time discounts.
- Attract new players via SMS and WhatsApp when launching new activities.
- Send real-time activity alerts like Live Activities for updates to engage players—especially during peak events like the World Cup 2026 when player activity surges.
Provision of Services & Companionship
- Integrate GPTBots.ai's intelligent reply into WhatsApp for quick gamer Q&A, cutting manual response costs.
- Offer global support with multi-language, multi-timezone capabilities across all channels.
- Train dedicated AI for loyal players to deliver personalized responses and boost positive feedback.
Recall of Lost Customers
- Send return rewards via WhatsApp, Email, and SMS when gameplay is interrupted.
- Remind inactive players of login benefits, new levels/cards, and free items/gift packs.
- Analyze uninstall reasons via data tagging and send optimization updates to encourage returns
Why Choose EngageLab
Higher data capacity
Faster response speed
More secure service response
Broader service coverage
Smarter marketing solutions
Frequently Asked Questions
EngageLab has multiple data centers around the world. This allows us to provide a wide range of services. Our platform supports various timezones and languages, ensuring players receive consistent quality service regardless of location. A global messaging IP network and data center presence ensures consistent and timely messages.
Yes, EngageLab has support for cross-platform push notifications. Whether the player is using an iOS or Android device or accessing the game through a web browser, we can ensure the accuracy and consistency of the push messages across multiple platforms. EngageLab integrates a variety of messaging channels, including AppPush, WebPush, SMS, and email, to deliver a superior user experience.
EngageLab's AppPush and WebPush are charged by DAU and there's no limit to the number of messages sent, making them more cost-effective for game companies that need to send messages frequently.WhatsApp message uses a conversation-based charging mode, charging only once every 24 hours, greatly reducing the cost of customer service communication. You can simulate the price on the Pricing page.
To ensure stable processing of message requests for large numbers of active users during peak periods, EngageLab is designed with load balancing and high availability. Our platform supports up to one million messages per second, and our multi-node deployment ensures system stability and continuity in the event of a node failure.
EngageLab provides a multi-channel OTP service via SMS, WhatsApp, Email, and Voice with auto-retry. Built-in anti-fraud mechanisms prevent fake registrations. Pre-registered Sender IDs ensure your brand is recognized. SMPP and RESTful API integration available for quick setup.
