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Omni-ChannelCustomer Engagement Expert
Worry-Free Login, Fear-Free Transactions
EngageLab's solutions create a secure and worry-free shopping environment for e-commerce users through several efficient and reliable authentication methods.
Targeted customer communication, effective conversion enhancement
Built-in templates and customized content. Send personalized marketing messages and voucher codes as often as you like, and increase first-time buyer rates.
Efficient Feedback, Excellent Service
Simple problem pre-processing and complex problems support manual intervention. Quick Resolution, Client Reassurance.
Repurchase Rate& Customer Loyalty Up
Through accurate customer positioning, ongoing e-commerce user care, and purchase experience, EngageLab improves customer loyalty and market competitiveness.
Customer List Building& Brand Promotion
Omnichannel marketing to meet multiple customer segment preferences, and stabilise and maintain customer lists.
Why Choose EngageLab
High Delivery Rates
Effective Cost Reduction
Globalised Service
Security Compliance
Smarter marketing solutions
- With an average SMS delivery rate of 98%, increases WebPush user notification subscriptions by approximately 70%.
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"In response to the demand from our SMEs for full-link empowerment, EngageLab offers a professional support team, develops solutions, and sends warm-ups to domain names and IPs. Additionally, we implement customised and personalised marketing strategies to greatly improve user reach, which is a tool with very strong comprehensive capabilities."
Dima Sue
Cross-Border E-commerce, Brand Manager
Frequently Asked Questions
How does EngageLab enhance transaction security?
The one-time password (OTP) sent to the user's registered contact details when the customer transacts or logs in using the OTP service ensures that only the user with the relevant device completes the authentication process, thereby significantly reducing the risk of unauthorised access and transactions.
EngageLab's OTP service is equipped with advanced fraud identification capabilities that recognise a wide range of fraud threats, including SMS pumping, International Revenue Sharing Fraud (IRSF), and false registrations. Furthermore, we have deployed bot detection technology that effectively detects and blocks malicious attacks.
Can I use EngageLab's WebPush service in Shopify?
EngageLab offers a Shopify app for WebPush, which you can search for and use in the Shopify marketplace. Click the link to get started right now: https://apps.shopify.com/engagelab-email-marketing
How can we increase our app's user activity and promotion engagement rate?
EngageLab Marketing Automation enables in-depth tracking of user app behaviors and delivers AI-powered personalized messages (e.g., price drop alerts, exclusive offers, limited-time discounts) through multi-vendor AppPush channels, ensuring high delivery rates to effectively enhance user engagement and purchase conversion for e-commerce businesses.
How does EngageLab increase the purchase conversion rate of e-commerce users?
EngageLab Marketing Automation empowers scenario-based customer journey configuration, delivering real-time personalized interactions across multiple channels while leveraging AI for strategy optimization and data insights. Integrated with EngageLab Email service (achieving 99% delivery rate), e-commerce businesses can send targeted campaigns including promotional emails, cart abandonment alerts, repurchase invitations, and seasonal offers - effectively boosting customer loyalty and repeat purchases.
Reference: https://www.engagelab.com/pricing
How can WhatsApp service be used for customer service and marketing for e-commerce?
WhatsApp is a widely used communication tool with a large number of users around the world. EngageLab supports sending messages such as order updates, logistics information, promotions, etc. on the platform. E-commerce companies have the flexibility to use this service as needed to improve customer satisfaction and engagement, with the actual volume of messages sent being billed.
