Mocasa Secures Fintech OTP Authentication with EngageLab

As a fast-growing fintech platform, user trust and streamlined onboarding experiences serve as the cornerstones of Mocasa’s rapid business expansion. Faced with massive daily account registrations and financial transactions, Mocasa’s operations and security teams put forward refined upgrade requirements for its technical infrastructure:

• Solving Conversion Drop-offs to Boost Acquisition Efficiency: In the highly competitive digital lending market, delayed or undelivered verification codes directly cause new user churn. Mocasa urgently needed a highly reliable OTP solution to deliver a zero-friction user registration experience.
• Fortifying Fund Security to Empower Robust Risk Control: Financial-grade applications tolerate no security compromises. For critical scenarios including credit approvals, password resets and large-value payments, Mocasa required a high-performance system capable of delivering tamper-proof dynamic verification codes within milliseconds.
• Optimizing Cost Control: Rigid and costly traditional SMS billing models failed to fit Mocasa’s scalable business needs. The platform aimed to adopt a transparent, performance-based pay-per-success pricing model to substantially reduce Customer Acquisition Cost (CAC) while ensuring stable service delivery quality.

To build a robust security verification and user engagement system, Mocasa officially deployed EngageLab’s enterprise-grade customized OTP solution:

• Intelligent Omnichannel Routing: EngageLab deeply integrates multiple channels including SMS, WhatsApp, Email and Voice. In line with local user preferences in Southeast Asia, the system intelligently prioritizes OTP delivery via WhatsApp and seamlessly switches to high-priority local SMS channels as a backup, achieving an overall service fill-back rate of over 95%.
• Low-Latency Global Node Network: Powered by EngageLab’s globally distributed data nodes, OTP requests effectively bypass network congestion, enabling second-level verification code delivery across all core business scenarios.
• Innovative Performance-Based Pricing Model: Platform service fees are fully calculated based on the number of successful verifications. In addition, EngageLab offers periodic service fee waivers during promotional campaigns. This result-driven billing model delivers exceptional return on investment and superior cost-effectiveness for enterprise clients.

• Dual Win in Transaction Security and User Trust: The ultra-low latency and instant verification experience have significantly reduced payment abandonment rates, further consolidating Mocasa’s brand reputation as a secure and reliable digital financial platform.
• Substantial Operational Cost Reduction & ROI Optimization: Leveraging EngageLab’s flexible pay-per-success pricing model and periodic promotional fee waivers, Mocasa has completely eliminated invalid delivery costs. Even amid rapid business scaling, the platform’s overall messaging and user engagement operational costs have been greatly optimized.