Create Contact

Developers can send messages to specified conversations through the API.

Request Method

POST

Request URL

https://livedesk-api.engagelab.com/api/v2/accounts/contacts

Authentication

For details, see the authentication method description in API Overview.

Request

Request Example

curl -X POST https://livedesk-api.engagelab.com/api/v2/accounts/contacts \ -H 'Content-Type: application/json' \ -H 'Authorization: Basic base64(api_key:api_secret)' \ { "inbox_id": 407, "name": "Test", // Optional "email": "alice@acme.inc", "phone_number": "+123456789", "avatar_url": "https://example.com/avatar.png", "identifier": "1234567890", }

              
              curl -X POST https://livedesk-api.engagelab.com/api/v2/accounts/contacts \
-H 'Content-Type: application/json' \
-H 'Authorization: Basic base64(api_key:api_secret)' \
{
    "inbox_id": 407,
    "name": "Test",                   // Optional
    "email": "alice@acme.inc",
    "phone_number": "+123456789", 
    "avatar_url": "https://example.com/avatar.png",
    "identifier": "1234567890",
}

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Request Headers

Field	Type	Description
Authorization	string	Use `Authorization: Basic base64(API Key:API Secret)` for authentication. Please go to the API Key page to get the API Key and API Secret, and encode them with Base64 after connecting them with a colon.
Content-Type	application/json	Data type, use application/json for plain text messages.

Request Body Parameters

Field	Type	Required	Description
inbox_id	String	Yes	channel ID. Corresponds to the Channel ID in "Project Settings - Channels - specific channel - Settings".
name	String	No	Contact name.
email	String	No	Email address.
phone_number	String	No	Contact number.
avatar_url	String	No	Attachment link.
identifier	String	No	User identifier.

Response

Response Example

{ "payload": { "contact": { "additional_attributes": {}, "availability_status": "offline", "email": null, "id": 2219259, "name": "Test", "phone_number": null, "blocked": false, "identifier": null, "thumbnail": "", "custom_attributes": {}, "created_at": 1766571703, "contact_inboxes": [] }, "contact_inbox": { "inbox": null, "source_id": null } } }

              
              {
    "payload": {
        "contact": {
            "additional_attributes": {},
            "availability_status": "offline",
            "email": null,
            "id": 2219259,
            "name": "Test",
            "phone_number": null,
            "blocked": false,
            "identifier": null,
            "thumbnail": "",
            "custom_attributes": {},
            "created_at": 1766571703,
            "contact_inboxes": []
        },
        "contact_inbox": {
            "inbox": null,
            "source_id": null
        }
    }
}

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Response Parameters

Field	Type	Required	Description
additional_attributes	Object	No	Additional attributes.
availability_status	String	No	Online status, default is offline.
email	String	No	Email address.
id	String	No	Contact ID.
name	String	No	Name
phone_number	String	No	Phone number.
blocked	String	No	Whether blocked, default is false.
identifier	String	No	User identifier.
thumbnail	String	No	User identifier.
custom_attributes	String	No	Customer attributes.
created_at	String	No	Creation timestamp.
contact_inboxes	Array	No	User identifier.
inbox	String	No	Channel.
source_id	String	No	Source ID.