How to Manage Contact Information?

Contact information refers to the details through which a business can reach users via messaging channels, such as mobile phone numbers and email addresses.

What User Contact Information Does EngageLab MA Support?

MA comes pre-configured with the following common types of contact information:

• Email (electronic mailbox)
• Mobile Phone (mobile phone number)
• Landline Phone (fixed-line telephone number)
• WhatsApp Phone (WhatsApp number)

Does EngageLab MA Support Creating Custom Contact Information?

EngageLab MA does not currently support the custom creation of contact information types. If you have special requirements, please get in touch with our business team for customized service.

How to Update User Contact Information

To update a user’s contact information, developers can call the corresponding platform’s API interface. **Access API documentation for Android / iOS / Web / Rest API via here.

Core Use Cases for User Contact Information

• Channel Configuration: Set default user contact information in "Reach Channels > Create Channel > Default"
• Journey Design: In "Journey > Create Journey > Select Message Component > Settings > Contact Information", choose the contact field to be used for sending

By centrally managing contact information, EngageLab MA ensures your messages are accurately delivered to the target users.