Push History

This document provides a detailed introduction to the unified features of the Push History page in the EngageLab console, as well as the different displays for each push type (notification messages, custom messages, live activity messages, in-app messages, and A/B tests), helping users efficiently search, reuse, and analyze historical push tasks.

Page Structure and Entry

Go to [Push] - [Push History]. At the top of the page, tabs distinguish different types of push history, including:

• Notification Messages
• Custom Messages
• Live Activity Messages
• In-App Messages
• A/B Tests

Each message type supports independent search, filtering, and data display.

Common Features

List Browsing and Field Display

Core fields for each type of push history are displayed in table format, for example:

Search and Filtering

• Supports searching by content, Message ID, and Reg ID to quickly locate target records
• Supports filtering by multiple conditions such as send time, push target, platform, and push plan
• The search content and push target must be consistent with the actual push settings

Action Features

• Forward: On the Push History page, clicking Forward takes you back to the create push page and reuses all the configurations from the original push message.
  

The forwarding feature is supported only for console push. API push is not currently supported.

• Recall: Recalls messages that have not yet taken effect or need to be terminated
• Message Troubleshooting: Takes you to the details page to view detailed push link status and failures
  
• Create Message: On any message type page, clicking the create button in this location takes you to the Create Push page.
  

View Details

Click any message row to open the push details page.

The message details page includes basic notification information, push details for different platforms (delivered count and click count), and pie charts comparing the causes of message loss.

Basic Information

• Basic push information (title, content, additional fields, etc.)
• Message ID (lifecycle tracking)
• Message body (JSON format, convenient for troubleshooting)
• Recall status, notification source, notification bar number, message type
• Offline retention duration, target platform, delivery strategy, rate-controlled sending, push method, send time zone, target users, etc.
• Quick actions in the upper-right corner: reuse message, message troubleshooting

Push Performance and Loss Analysis

• All push types support statistics for core metrics such as delivered count, click count, delivery rate, and click rate
  
• Supports display by platform (android\ios) for target count, sent count, delivered count, displayed count, click count, and ratios
• Supports intuitive display of delivery and click trends through charts

Hover over the bar chart to view the sent and delivered counts for different platforms.

• Loss analysis: filter by channel and stage, and use a donut chart plus a detailed list to quickly identify the causes of delivery or click loss
  

Hover over the icon to view the specific count for each type of lost message.

Special Notes for Each Push Type

Notification Messages, Custom Messages, In-App Messages, and Live Activity Messages

• The basic functions are the same, with slight differences in fields (such as activity identifier, event type, etc.)
• Supports the full set of operations, such as forwarding, recall, and message troubleshooting
• Click the top of the page to switch between push history pages for different message types

A/B Testing

• The basic functions are consistent with other message types. All included features support grouped comparison of A/B push content, targets, delivery, clicks, and other data
  

• Unlike other message types, the list fields for A/B test messages include an (A/B) label after fields such as message name, Message ID, valid target count, sent count, delivered count, and click count for distinction.

Message Details

The top of the page displays the basic push content for Group A and Group B. The displayed content is basically the same as for other message types. Notification Title, Notification Content, and Additional Fields can be switched between Group A and Group B, making it convenient to compare differences in push copy between the two groups.

Test Data Analysis

• Delivered Count/Click Count/Delivery Rate/Click Rate: Displays the core metrics of Groups A and B in both chart and data form, allowing intuitive comparison of the push performance of the two groups.
• Target Platform Distribution: Counts the target count, sent count, delivered count, displayed count, click count, and corresponding ratios for each platform (android\ios).

You can switch between Group A and Group B to compare the data.

Loss Cause Analysis

• Supports filtering by channel and stage to separately view the total number and detailed causes of message loss for Group A and Group B.
• Quickly identify possible issues during the push process through donut charts and detailed lists.

You can switch between Group A and Group B to compare the causes of message loss.