List Contact

Developers can query the contact list under the account through the API.

Request Method

GET

Request URL

https://livedesk-api.engagelab.com/api/v2/accounts/contacts

Authentication

For details, see the authentication method description in API Overview.

Request

Request Example

curl -X GET https://livedesk-api.engagelab.com/api/v2/accounts/contacts?include_contact_inboxes=false&page=1&sort=last_activity_at&page_size=10 \ -H 'Content-Type: application/json' \ -H 'Authorization: Basic base64(api_key:api_secret)' \

              
              curl -X GET https://livedesk-api.engagelab.com/api/v2/accounts/contacts?include_contact_inboxes=false&page=1&sort=last_activity_at&page_size=10 \
-H 'Content-Type: application/json' \
-H 'Authorization: Basic base64(api_key:api_secret)' \

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Request Headers

Field	Type	Description
Authorization	string	Use `Authorization: Basic base64(API Key:API Secret)` for authentication. Please go to the API Key page to obtain API Key and API Secret, connect them with a colon, and then Base64 encode them.
Content-Type	application/json	Data type, use application/json for plain text messages.

Query Parameters

Field	Type	Required	Description
page	integer	No	Page number, default 1, 15 items per page
labels	string / string[]	No	Filter by labels, supports multiple labels (any match)
include_contact_inboxes	boolean	No	Whether to return contact_inboxes, default `true`
sort	string	No	Sort field, optional values: `email`、`name`、`phone_number`、`last_activity_at`、`created_at`、`company`、`city`、`country`
direction	string	No	Sort direction, `asc` or `desc`

Successful Response

Response Example

{ "meta": { "count": 1, "current_page": "1" }, "payload": [ { "additional_attributes": { "city": "", "country": "", "telegram": "", "description": "", "company_name": "", "country_code": "", "social_profiles": { "github": "", "twitter": "", "facebook": "", "linkedin": "", "instagram": "" } }, "availability_status": "offline", "email": "support@jiguang.cn", "id": 318763, "name": "support", "phone_number": null, "blocked": false, "identifier": "4444", "thumbnail": "", "custom_attributes": {}, "last_activity_at": 1765441908, "created_at": 1765441895, "contact_inboxes": [ // Returned when include_contact_inboxes=true { "source_id": "src_001", "inbox": { "id": 10, "name": "Customer Service Channel", "channel_type": "Channel::Api" } } ] } ] }

              
              {
    "meta": {
        "count": 1,
        "current_page": "1"
    },
    "payload": [
        {
            "additional_attributes": {
                "city": "",
                "country": "",
                "telegram": "",
                "description": "",
                "company_name": "",
                "country_code": "",
                "social_profiles": {
                    "github": "",
                    "twitter": "",
                    "facebook": "",
                    "linkedin": "",
                    "instagram": ""
                }
            },
            "availability_status": "offline",
            "email": "support@jiguang.cn",
            "id": 318763,
            "name": "support",
            "phone_number": null,
            "blocked": false,
            "identifier": "4444",
            "thumbnail": "",
            "custom_attributes": {},
            "last_activity_at": 1765441908,
            "created_at": 1765441895,
            "contact_inboxes": [           // Returned when include_contact_inboxes=true
             {
              "source_id": "src_001",
              "inbox": 
              {
               "id": 10,
              "name": "Customer Service Channel",
              "channel_type": "Channel::Api"
              }
             }
          ]
        }
    ]
}

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Response Parameters

Field	Type	Required	Description
meta	Object	No	Metadata object.
count	Int	No	Query result count.
current_page	Int	No	Current query result page number.
payload	Object	No	Attributes.
additional_attributes	Object	No	Additional attributes.
availability_status	String	No	Online status, default is offline.
email	String	No	Email address.
id	String	No	Contact ID.
name	String	No	Name
phone_number	String	No	Phone number.
blocked	String	No	Whether blocked, default is false.
identifier	String	No	User identifier.
thumbnail	String	No	User identifier.
custom_attributes	Object	No	Customer attributes.
created_at	String	No	Creation timestamp.
last_activity_at	String	No	Last activity timestamp.
created_at	String	No	Timestamp when this contact was created.
contact_inboxes	array	Associated channel information, returned only when `include_contact_inboxes=true`
source_id	String	No	Source ID.
inbox	Object	No	Inbox information.
id	Integer	No	Inbox ID.
name	String	No	Inbox name.
channel_type	String	No	Channel type.

Error Response

Response Parameters

HTTP Status Code	Description
401	Unauthorized, Token is invalid or missing
403	Insufficient permissions