Reach Channels

Touch Channels are the message channels used to reach users during their journey. Only channels configured on the "Touch Channel" management page can be utilized in user journeys.

Supported Touch Channels

EngageLab MA currently supports five primary message channels: AppPush, WebPush, Email, SMS, and WhatsApp.

For additional channel requirements or integration of the above message channels from third-party providers, please contact our sales team.

Channel List

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Information	Description
ID	Channel ID, automatically generated by the EngageLab system
Type	AppPush, WebPush, Email, SMS, WhatsApp, etc.
Name	App Name/WhatsApp Sender ID/API User/SMS User
Service Provider	Currently, only EngageLab's own channels are supported. To integrate third-party providers, please contact our sales team
Default Contact	The default contact information configured during channel setup
Availability Status	Enabled/Disabled/Error. * Enabled: Can be used in user journeys * Disabled: Cannot be used in user journeys * Error: The channel may have been deleted on the message service platform, making it unavailable. Please investigate and resolve the issue
Added Time	The time the channel was added, shown in the organization's timezone

Adding Touch Channels

Choose the message channel to configure. After configuration, it can be used in user journeys. Each channel requires unique setup information.

Email	SMS	WhatsApp	AppPush	WebPush

Channel Type	Service Provider	Configuration Information	Description
Email	EngageLab	API User	Used for channel authentication. You need to configure API User information on the Email platform first, then select it here. Once saved, it cannot be modified.
		Sender Address	The sender address displayed when users receive emails. This is the default configuration, but it can be temporarily modified after selecting this channel in a Journey (effective only for that Journey).
		Sender Name	The sender name displayed when users receive emails. This is the default configuration, but it can be temporarily modified after selecting this channel in a Journey (effective only for that Journey).
		Contact	The contact information to which messages are sent when using this channel. Currently, only Email is supported, with custom options available in the future.
SMS	EngageLab	SMS User	Used for channel authentication. You need to configure SMS User information on the SMS platform first, then select it here. Once saved, it cannot be modified.
		Sender ID	This ID needs to be applied for on the SMS platform and is an identifier applied for with the carrier.
		Contact	The contact information to which messages are sent when using this channel. Currently supports mobile_phone/landline_phone/whatsapp_phone, with more custom options available in the future.
WhatsApp	EngageLab	WhatsApp Account	You need to configure a business account on the WhatsApp platform first, then select it here. Once saved, it cannot be modified.
		Sender ID	Please configure the sender ID under the WhatsApp business account first, then select it here. Once saved, it cannot be modified.
		API Key	Used for channel authentication. You need to configure API Key information on the WhatsApp platform first, then select it here. Once saved, it cannot be modified.
		Contact	The contact information to which messages are sent when using this channel. Currently supports mobile_phone/landline_phone/whatsapp_phone, with more custom options available in the future.
AppPush	EngageLab	Adding Method	Adding an App in the data source will automatically configure it in the touch channel, with no additional operations required.
WebPush	EngageLab	Adding Method	Adding a Web in the data source will automatically configure it in the touch channel, with no additional operations required.