Select and Connect Customer Channels
Start by connecting the communication methods your customers already use instead of enabling all channels at once. After connecting each channel, use a test account to verify message reception, assignment, replies, and attachment delivery.
| Scenario | Recommended channel |
|---|---|
| Real-time inquiries from website visitors | Website Channel |
| Customer emails requiring asynchronous handling | Email Channel |
| WhatsApp as the primary customer service entry point | WhatsApp Channel; choose EngageLab WhatsApp, WhatsApp Cloud, or Twilio based on your existing account. |
| Social media direct message inquiries | Facebook or Instagram Channel |
| Region-specific instant communication | LINE, SMS, or Telegram Channel |
| Self-built app, platform, or business system | API Channel |
Open the dedicated configuration documentation for the corresponding channel from the channels directory on the left. The basic installation and advanced configuration for the Website Channel, as well as the integration methods for each WhatsApp provider and Telegram, are maintained on separate pages to make it easier to follow the instructions for your specific solution.
