AI Consumption
The AI Consumption page helps you understand a project's credit usage across various AI capabilities, identify the sources of consumption growth, and evaluate the usage of AI features.
How to Use
After selecting a reporting period, you can view consumption by agent or team. The page summarizes credit consumption for various AI capabilities by date and displays consumption trends and daily composition.
Page Content
| Section | Content |
|---|---|
| Consumption Trend Chart | Displays changes in credit consumption for various AI capabilities across different dates |
| Credit Consumption Records | Lists the consumption values for each capability by date and shows the day's consumption breakdown using proportion bars |
The capabilities currently covered on this page include agent message optimization, AI-generated tickets, conversation message translation, user question classification, resolution confidence, FCR recognition, and automatic inferred resolution recognition.
Usage Suggestions
- First, review the trend to determine when a significant change in consumption occurred.
- Then, review the consumption breakdown for that day to identify which AI capability caused the change.
- If necessary, filter by agent or team to understand usage differences across service scenarios.
Notes
- Credit consumption reflects feature usage volume and is not equivalent to service quality or business returns.
- The total consumption value is displayed on the Overview page.
