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Console/Channels/API/Webhook Callback Events
ConsoleChannelsAPIWebhook Callback Events...

Webhook Callback Events

Last updated：6 months ago

Conversation Creation

When a user successfully creates a new conversation by calling the API, the webhook URL configured for the API channel receives a conversation creation callback event.

{ "account": { "id": 17629000001207, "name": "1112" }, "additional_attributes": {}, "can_reply": true, "channel": "Channel::Api", "contact_inbox": { "id": 42213404, "contact_id": 42218348, "inbox_id": 523, "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588", "created_at": "2026-01-21T03:26:49.012Z", "updated_at": "2026-01-21T03:26:49.012Z", "hmac_verified": false, "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni" }, "id": 89, "inbox_id": 523, "messages": [], "labels": [], "meta": { "sender": { "additional_attributes": {}, "custom_attributes": {}, "email": "alice@acme.inc", "id": 42218348, "identifier": null, "name": "Test", "phone_number": "+123456789", "thumbnail": "", "blocked": false, "type": "contact" }, "assignee": null, "team": null, "hmac_verified": false, "channel": "Channel::Api" }, "status": "open", "custom_attributes": {}, "snoozed_until": null, "unread_count": 0, "first_reply_created_at": null, "priority": null, "waiting_since": 1768967324, "conversation_category": "chat", "chat_mode": "private_chat", "ticket_info": null, "agent_last_seen_at": 0, "contact_last_seen_at": 0, "last_activity_at": 1768967324, "timestamp": 1768967324, "created_at": 1768967324, "updated_at": 1768967324.268219, "event": "conversation_created" }
              
              {
  "account": {
    "id": 17629000001207,
    "name": "1112"
  },
  "additional_attributes": {},
  "can_reply": true,
  "channel": "Channel::Api",
  "contact_inbox": {
    "id": 42213404,
    "contact_id": 42218348,
    "inbox_id": 523,
    "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588",
    "created_at": "2026-01-21T03:26:49.012Z",
    "updated_at": "2026-01-21T03:26:49.012Z",
    "hmac_verified": false,
    "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni"
  },
  "id": 89,
  "inbox_id": 523,
  "messages": [],
  "labels": [],
  "meta": {
    "sender": {
      "additional_attributes": {},
      "custom_attributes": {},
      "email": "alice@acme.inc",
      "id": 42218348,
      "identifier": null,
      "name": "Test",
      "phone_number": "+123456789",
      "thumbnail": "",
      "blocked": false,
      "type": "contact"
    },
    "assignee": null,
    "team": null,
    "hmac_verified": false,
    "channel": "Channel::Api"
  },
  "status": "open",
  "custom_attributes": {},
  "snoozed_until": null,
  "unread_count": 0,
  "first_reply_created_at": null,
  "priority": null,
  "waiting_since": 1768967324,
  "conversation_category": "chat",
  "chat_mode": "private_chat",
  "ticket_info": null,
  "agent_last_seen_at": 0,
  "contact_last_seen_at": 0,
  "last_activity_at": 1768967324,
  "timestamp": 1768967324,
  "created_at": 1768967324,
  "updated_at": 1768967324.268219,
  "event": "conversation_created"
}
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Conversation Creation Event Parameter Table

Field Type Required Description
account Object No Account project information
account.id Number No Project ID
account.name String No Project name
additional_attributes Object No Additional attributes
can_reply Boolean No Whether replies are allowed
channel String No Channel type, such as api or email
contact_inbox Object No Contact information
contact_inbox.id Number No contact_inbox table ID, which records the relationship between the contact and the channel
contact_inbox.contact_id Number No Contact ID
contact_inbox.inbox_id Number No Channel ID
contact_inbox.source_id String No Conversation source ID, such as a Telegram user_id
contact_inbox.created_at String No Creation time
contact_inbox.updated_at String No Update time
contact_inbox.hmac_verified Boolean No HMAC verification status
contact_inbox.pubsub_token String No Publish-subscribe token
id Number No Conversation ID
inbox_id Number No Channel ID
messages Array No Message list
labels Array No Label list
meta Object No Metadata
meta.sender Object No Sender information
meta.sender.additional_attributes Object No Additional sender attributes
meta.sender.custom_attributes Object No Custom sender attributes
meta.sender.email String No Sender email
meta.sender.id Number No Sender's internal ID in liveDesk
meta.sender.identifier String No Sender identifier
meta.sender.name String No Sender name
meta.sender.phone_number String No Sender phone number
meta.sender.thumbnail String No Sender avatar
meta.sender.blocked Boolean No Whether the sender is blocked
meta.sender.type String No Sender type
meta.assignee Object No Assigned customer service agent information
meta.team Object No Assigned customer service team information
meta.hmac_verified Boolean No HMAC verification status
meta.channel String No Channel type
status String No Conversation status, such as open or closed
custom_attributes Object No Custom attributes
snoozed_until String No Snoozed until a specific time
unread_count Number No Number of unread messages
first_reply_created_at String No First reply creation time
priority String No Priority
waiting_since Number No Waiting start time
conversation_category String No Conversation category
chat_mode String No Chat mode
ticket_info Object No Ticket information
agent_last_seen_at Number No Last time the agent viewed the conversation
contact_last_seen_at Number No Last time the contact viewed the conversation
last_activity_at Number No Last activity time
timestamp Number No Timestamp
created_at Number No Creation time
updated_at Number No Update time
event String No Event type

Conversation Update

This event is triggered when any attribute in a conversation is updated.

{ "event": "conversation_updated", "changed_attributes": [ { "updated_at": { "previous_value": "2026-01-21T04:04:56.548Z", "current_value": "2026-01-21T04:04:56.601Z" } }, { "first_reply_created_at": { "previous_value": null, "current_value": "2026-01-21T04:04:56.544Z" } }, { "waiting_since": { "previous_value": "2026-01-21T03:48:44.268Z", "current_value": null } } ] // <...Conversation Attributes> Conversation attribute content }
              
              {
  "event": "conversation_updated",
  "changed_attributes": [
    {
      "updated_at": {
        "previous_value": "2026-01-21T04:04:56.548Z",
        "current_value": "2026-01-21T04:04:56.601Z"
      }
    },
    {
      "first_reply_created_at": {
        "previous_value": null,
        "current_value": "2026-01-21T04:04:56.544Z"
      }
    },
    {
      "waiting_since": {
        "previous_value": "2026-01-21T03:48:44.268Z",
        "current_value": null
      }
    }
  ]
  // <...Conversation Attributes> Conversation attribute content
}
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Conversation Update Event Parameters

Field Type Required Description
event String No Event type
changed_attributes Array No List of changed attributes
changed_attributes.field_name Object No Name of the changed field
changed_attributes.field_name.previous_value String No Value before the change
changed_attributes.field_name.current_value String No Value after the change

Conversation Status Change

This event is triggered when the conversation status changes.

{ "event": "conversation_status_changed" // <...Conversation Attributes> Conversation attribute content }
              
              {
  "event": "conversation_status_changed"
  // <...Conversation Attributes> Conversation attribute content
}
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Message Creation

This event is triggered when a user or customer service agent sends a message.

{ "account": { "id": 17629000001207, "name": "1112" }, "additional_attributes": {}, "content_attributes": {}, "content_type": "text", "content": "How can I help you?", "conversation": { "account": { "id": 17629000001207, "name": "1112" }, "additional_attributes": {}, "can_reply": true, "channel": "Channel::Api", "contact_inbox": { "id": 42213404, "contact_id": 42218348, "inbox_id": 523, "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588", "created_at": "2026-01-21T03:26:49.012Z", "updated_at": "2026-01-21T03:26:49.012Z", "hmac_verified": false, "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni" }, "id": 89, "inbox_id": 523, "messages": [ { "id": 2187685, "content": "How can I help you?", "account_id": 17629000001207, "inbox_id": 523, "conversation_id": 89, "message_type": 1, "created_at": 1768968296, "updated_at": "2026-01-21T04:04:56.544Z", "private": false, "status": "sent", "source_id": null, "content_type": "text", "content_attributes": {}, "sender_type": "User", "sender_id": 41, "external_source_ids": {}, "additional_attributes": {}, "processed_message_content": "How can I help you?", "sentiment": {}, "sorting_id": null, "original_message_id": null, "conversation_topic_id": null, "topic_id": null, "conversation": { "assignee_id": null, "unread_count": 0, "last_activity_at": 1768968296, "contact_inbox": { "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588" } }, "sender": { "id": 41, "name": "support", "available_name": "support", "avatar_url": "", "type": "user", "availability_status": null, "thumbnail": "" } } ], "labels": [], "meta": { "sender": { "additional_attributes": {}, "custom_attributes": {}, "email": "alice@acme.inc", "id": 42218348, "identifier": null, "name": "Test", "phone_number": "+123456789", "thumbnail": "", "blocked": false, "type": "contact" }, "assignee": null, "team": null, "hmac_verified": false, "channel": "Channel::Api" }, "status": "open", "custom_attributes": {}, "snoozed_until": null, "unread_count": 0, "first_reply_created_at": null, "priority": null, "waiting_since": 1768967324, "conversation_category": "chat", "chat_mode": "private_chat", "ticket_info": null, "agent_last_seen_at": 0, "contact_last_seen_at": 0, "last_activity_at": 1768968296, "timestamp": 1768968296, "created_at": 1768967324, "updated_at": 1768968296.5483441 }, "created_at": "2026-01-21T04:04:56.544Z", "id": 2187685, "inbox": { "id": 523, "name": "Test01" }, "message_type": "outgoing", "conversation_topic_id": null, "private": false, "sender": { "id": 41, "name": "support", "email": "support@jiguang.cn", "type": "user", "availability": "online" }, "source_id": null, "user_id": 42213404, "contact_id": 42218348, "participants": null, "event": "message_created" }
              
              {
  "account": {
    "id": 17629000001207,
    "name": "1112"
  },
  "additional_attributes": {},
  "content_attributes": {},
  "content_type": "text",
  "content": "How can I help you?",
  "conversation": {
    "account": {
      "id": 17629000001207,
      "name": "1112"
    },
    "additional_attributes": {},
    "can_reply": true,
    "channel": "Channel::Api",
    "contact_inbox": {
      "id": 42213404,
      "contact_id": 42218348,
      "inbox_id": 523,
      "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588",
      "created_at": "2026-01-21T03:26:49.012Z",
      "updated_at": "2026-01-21T03:26:49.012Z",
      "hmac_verified": false,
      "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni"
    },
    "id": 89,
    "inbox_id": 523,
    "messages": [
      {
        "id": 2187685,
        "content": "How can I help you?",
        "account_id": 17629000001207,
        "inbox_id": 523,
        "conversation_id": 89,
        "message_type": 1,
        "created_at": 1768968296,
        "updated_at": "2026-01-21T04:04:56.544Z",
        "private": false,
        "status": "sent",
        "source_id": null,
        "content_type": "text",
        "content_attributes": {},
        "sender_type": "User",
        "sender_id": 41,
        "external_source_ids": {},
        "additional_attributes": {},
        "processed_message_content": "How can I help you?",
        "sentiment": {},
        "sorting_id": null,
        "original_message_id": null,
        "conversation_topic_id": null,
        "topic_id": null,
        "conversation": {
          "assignee_id": null,
          "unread_count": 0,
          "last_activity_at": 1768968296,
          "contact_inbox": {
            "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588"
          }
        },
        "sender": {
          "id": 41,
          "name": "support",
          "available_name": "support",
          "avatar_url": "",
          "type": "user",
          "availability_status": null,
          "thumbnail": ""
        }
      }
    ],
    "labels": [],
    "meta": {
      "sender": {
        "additional_attributes": {},
        "custom_attributes": {},
        "email": "alice@acme.inc",
        "id": 42218348,
        "identifier": null,
        "name": "Test",
        "phone_number": "+123456789",
        "thumbnail": "",
        "blocked": false,
        "type": "contact"
      },
      "assignee": null,
      "team": null,
      "hmac_verified": false,
      "channel": "Channel::Api"
    },
    "status": "open",
    "custom_attributes": {},
    "snoozed_until": null,
    "unread_count": 0,
    "first_reply_created_at": null,
    "priority": null,
    "waiting_since": 1768967324,
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "ticket_info": null,
    "agent_last_seen_at": 0,
    "contact_last_seen_at": 0,
    "last_activity_at": 1768968296,
    "timestamp": 1768968296,
    "created_at": 1768967324,
    "updated_at": 1768968296.5483441
  },
  "created_at": "2026-01-21T04:04:56.544Z",
  "id": 2187685,
  "inbox": {
    "id": 523,
    "name": "Test01"
  },
  "message_type": "outgoing",
  "conversation_topic_id": null,
  "private": false,
  "sender": {
    "id": 41,
    "name": "support",
    "email": "support@jiguang.cn",
    "type": "user",
    "availability": "online"
  },
  "source_id": null,
  "user_id": 42213404,
  "contact_id": 42218348,
  "participants": null,
  "event": "message_created"
}
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Message Creation Event Parameter Table

Field Type Required Description
account Object No Account information
account.id Number No Project ID
account.name String No Project name
additional_attributes Object No Additional attributes
content_attributes Object No Content attributes
content_type String No Content type
content String No Message content
conversation Object No Conversation information
created_at String No Creation time
id Number No Message ID
inbox Object No Channel information
inbox.id Number No Channel ID
inbox.name String No Channel name
message_type String No Message type
conversation_topic_id String No Conversation topic ID
private Boolean No Whether the message is private
sender Object No Sender information
sender.id Number No Sender ID
sender.name String No Sender name
sender.email String No Sender email
sender.type String No Sender type
sender.availability String No Sender availability status
source_id String No Source ID
participants Object No Participant information
event String No Event type

Message Update

This event is triggered when the message content in a conversation is updated.

{ "event": "message_updated" // <...Message Attributes> Message attribute content }
              
              {
  "event": "message_updated"
  // <...Message Attributes> Message attribute content
}
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Message Pinning

This event is triggered when a customer service agent pins or unpins a message.

{ "event": "message_pinned", "id": 15680158, "content": "hello11111 ", "content_type": "text", "message_type": "outgoing", "private": false, "source_type": "realtime", "source_id": null, "created_at": "2026-07-02T09:03:53.316Z", "edited_at": "2026-07-02T09:04:02.791Z", "pinned": true, "pinned_at": "2026-07-02T09:04:23.748Z", "pinned_by_id": 30, "account": { "id": 17829000004772, "name": "11" }, "inbox": { "id": 228, "name": "Test", "channel_type": "Channel::Api" }, "sender": { "id": 30, "name": "support", "email": "TEST@support.cn", "type": "user", "availability": "online" }, "conversation": { "id": 202607000000002, "inbox_id": 228, "status": "open", "channel_type": "Channel::Api", "conversation_category": "chat", "chat_mode": "private_chat", "can_reply": true, "unread_count": 0, "last_activity_at": 1782983033, "created_at": 1782982998, "updated_at": 1782983063.750411, "contact_inbox": { "contact_id": 3939794, "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3" }, "meta": { "sender": { "id": 3939794, "name": "support11", "email": "support11@engagelab.com", "phone_number": "+123456111789", "type": "contact" }, "assignee": { "id": 30, "name": "TEST", "type": "user" } } } }
              
              {
  "event": "message_pinned",
  "id": 15680158,
  "content": "hello11111 ",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T09:03:53.316Z",
  "edited_at": "2026-07-02T09:04:02.791Z",
  "pinned": true,
  "pinned_at": "2026-07-02T09:04:23.748Z",
  "pinned_by_id": 30,
  "account": {
    "id": 17829000004772,
    "name": "11"
  },

  "inbox": {
    "id": 228,
    "name": "Test",
    "channel_type": "Channel::Api"
  },

  "sender": {
    "id": 30,
    "name": "support",
    "email": "TEST@support.cn",
    "type": "user",
    "availability": "online"
  },

  "conversation": {
    "id": 202607000000002,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782983033,
    "created_at": 1782982998,
    "updated_at": 1782983063.750411,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3"
    },
    "meta": {
      "sender": {
        "id": 3939794,
        "name": "support11",
        "email": "support11@engagelab.com",
        "phone_number": "+123456111789",
        "type": "contact"
      },
      "assignee": {
        "id": 30,
        "name": "TEST",
        "type": "user"
      }
    }
  }
}
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Message Pinning Event Parameter Table

Field Type Required Description
pinned Boolean No Whether the message is pinned; true means pinned, and false means unpinned
pinned_at String No Time the message was pinned; may be empty when the message is not pinned
pinned_by_id Number No Customer service ID that performed the pin action
additional_attributes Object No Additional attributes
source_id String No Source ID
participants Object No Participant information
event String No Event type

Message Editing

This event is triggered when message content is edited. Note that only message content sent by the customer service agent can be edited.

{ "event": "message_updated", "id": 15680162, "content": "Hello. How can I help you? ", "content_type": "text", "message_type": "outgoing", "private": false, "source_type": "realtime", "source_id": null, "created_at": "2026-07-02T10:32:51.420Z", "edited_at": "2026-07-02T10:33:27.004Z", "content_attributes": { "edited_at": "2026-07-02T10:33:27.004Z" }, "account": { "id": 17829000004772, "name": "11" }, "inbox": { "id": 228, "name": "Test", "channel_type": "Channel::Api" }, "sender": { "id": 30, "name": "ye 88", "type": "user" }, "conversation": { "id": 202607000000001, "inbox_id": 228, "status": "open", "channel_type": "Channel::Api", "conversation_category": "chat", "chat_mode": "private_chat", "can_reply": true, "unread_count": 0, "last_activity_at": 1782988371, "created_at": 1782972594, "updated_at": 1782988407.015933, "contact_inbox": { "contact_id": 3939794, "source_id": "73e836b0-a893-41c2-b7e9-09a26a7332c8" }, "messages": [ { "id": 15680162, "content": "Hello. How can I help you? ", "inbox_id": 228, "conversation_id": 202607000000001, "message_type": 1, "created_at": 1782988371, "updated_at": "2026-07-02T10:33:27.013Z", "private": false, "status": "sent", "source_id": null, "content_type": "text", "content_attributes": { "edited_at": "2026-07-02T10:33:27.004Z" }, "sender_type": "User", "sender_id": 30, "processed_message_content": "Hello. How can I help you? ", "original_content": "Hello. ", "source_type": "realtime", "sender": { "id": 30, "name": "ye 88", "type": "user" } } ] } }
              
              {
  "event": "message_updated",
  "id": 15680162,
  "content": "Hello. How can I help you? ",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T10:32:51.420Z",
  "edited_at": "2026-07-02T10:33:27.004Z",
  "content_attributes": {
    "edited_at": "2026-07-02T10:33:27.004Z"
  },
  "account": {
    "id": 17829000004772,
    "name": "11"
  },
  "inbox": {
    "id": 228,
    "name": "Test",
    "channel_type": "Channel::Api"
  },
  "sender": {
    "id": 30,
    "name": "ye 88",
    "type": "user"
  },
  "conversation": {
    "id": 202607000000001,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782988371,
    "created_at": 1782972594,
    "updated_at": 1782988407.015933,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "73e836b0-a893-41c2-b7e9-09a26a7332c8"
    },
    "messages": [
      {
        "id": 15680162,
        "content": "Hello. How can I help you? ",
        "inbox_id": 228,
        "conversation_id": 202607000000001,
        "message_type": 1,
        "created_at": 1782988371,
        "updated_at": "2026-07-02T10:33:27.013Z",
        "private": false,
        "status": "sent",
        "source_id": null,
        "content_type": "text",
        "content_attributes": {
          "edited_at": "2026-07-02T10:33:27.004Z"
        },
        "sender_type": "User",
        "sender_id": 30,
        "processed_message_content": "Hello. How can I help you? ",
        "original_content": "Hello. ",
        "source_type": "realtime",
        "sender": {
          "id": 30,
          "name": "ye 88",
          "type": "user"
        }
      }
    ]
  }
}
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Message Editing Event Parameter Table

Field Type Required Description
edited_at String No Content edit time
original_content String No Original content before editing
processed_message_content String No Processed message content

Message Revocation

This event is triggered when a customer service agent revokes a message.

{ "event": "message_revoked", "id": 15680158, "content": "hello11111 ", "content_type": "text", "message_type": "outgoing", "private": false, "source_type": "realtime", "source_id": null, "created_at": "2026-07-02T09:03:53.316Z", "edited_at": "2026-07-02T09:04:02.791Z", "revoked_at": "2026-07-02T09:05:10.918Z", "revoked_by_id": 30, "account": { "id": 17829000004772, "name": "11" }, "inbox": { "id": 228, "name": "Test", "channel_type": "Channel::Api" }, "sender": { "id": 30, "name": "support", "email": "TEST@Support.cn", "type": "user", "availability": "online" }, "conversation": { "id": 202607000000002, "inbox_id": 228, "status": "open", "channel_type": "Channel::Api", "conversation_category": "chat", "chat_mode": "private_chat", "can_reply": true, "unread_count": 0, "last_activity_at": 1782983033, "created_at": 1782982998, "updated_at": 1782983110.928425, "contact_inbox": { "contact_id": 3939794, "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3" }, "meta": { "sender": { "id": 3939794, "name": "support11", "email": "support11@engagelab.com", "phone_number": "+123456111789", "type": "contact" }, "assignee": { "id": 30, "name": "TEST", "type": "user" } } } }
              
              {
  "event": "message_revoked",
  "id": 15680158,
  "content": "hello11111 ",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T09:03:53.316Z",
  "edited_at": "2026-07-02T09:04:02.791Z",
  "revoked_at": "2026-07-02T09:05:10.918Z",
  "revoked_by_id": 30,
  "account": {
    "id": 17829000004772,
    "name": "11"
  },
  "inbox": {
    "id": 228,
    "name": "Test",
    "channel_type": "Channel::Api"
  },
  "sender": {
    "id": 30,
    "name": "support",
    "email": "TEST@Support.cn",
    "type": "user",
    "availability": "online"
  },
  "conversation": {
    "id": 202607000000002,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782983033,
    "created_at": 1782982998,
    "updated_at": 1782983110.928425,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3"
    },
    "meta": {
      "sender": {
        "id": 3939794,
        "name": "support11",
        "email": "support11@engagelab.com",
        "phone_number": "+123456111789",
        "type": "contact"
      },
      "assignee": {
        "id": 30,
        "name": "TEST",
        "type": "user"
      }
    }
  }
}
This code block in the floating window

Message Revocation Event Parameter Table

Field Type Required Description
revoked_at String No Revocation time
revoked_by_id String No Customer service ID that performed the revocation action
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