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Saluran/API/Peristiwa Callback Webhook
SaluranAPIPeristiwa Callback Webhook...

Peristiwa Callback Webhook

Terakhir diperbarui：3 hari yang lalu

Pembuatan Percakapan

Saat pengguna berhasil membuat percakapan baru dengan memanggil API, URL Webhook yang dikonfigurasi untuk channel API akan menerima callback untuk peristiwa pembuatan percakapan.

{ "account": { "id": 17629000001207, "name": "1112" }, "additional_attributes": {}, "can_reply": true, "channel": "Channel::Api", "contact_inbox": { "id": 42213404, "contact_id": 42218348, "inbox_id": 523, "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588", "created_at": "2026-01-21T03:26:49.012Z", "updated_at": "2026-01-21T03:26:49.012Z", "hmac_verified": false, "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni" }, "id": 89, "inbox_id": 523, "messages": [], "labels": [], "meta": { "sender": { "additional_attributes": {}, "custom_attributes": {}, "email": "alice@acme.inc", "id": 42218348, "identifier": null, "name": "Test", "phone_number": "+123456789", "thumbnail": "", "blocked": false, "type": "contact" }, "assignee": null, "team": null, "hmac_verified": false, "channel": "Channel::Api" }, "status": "open", "custom_attributes": {}, "snoozed_until": null, "unread_count": 0, "first_reply_created_at": null, "priority": null, "waiting_since": 1768967324, "conversation_category": "chat", "chat_mode": "private_chat", "ticket_info": null, "agent_last_seen_at": 0, "contact_last_seen_at": 0, "last_activity_at": 1768967324, "timestamp": 1768967324, "created_at": 1768967324, "updated_at": 1768967324.268219, "event": "conversation_created" }
              
              {
  "account": {
    "id": 17629000001207,
    "name": "1112"
  },
  "additional_attributes": {},
  "can_reply": true,
  "channel": "Channel::Api",
  "contact_inbox": {
    "id": 42213404,
    "contact_id": 42218348,
    "inbox_id": 523,
    "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588",
    "created_at": "2026-01-21T03:26:49.012Z",
    "updated_at": "2026-01-21T03:26:49.012Z",
    "hmac_verified": false,
    "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni"
  },
  "id": 89,
  "inbox_id": 523,
  "messages": [],
  "labels": [],
  "meta": {
    "sender": {
      "additional_attributes": {},
      "custom_attributes": {},
      "email": "alice@acme.inc",
      "id": 42218348,
      "identifier": null,
      "name": "Test",
      "phone_number": "+123456789",
      "thumbnail": "",
      "blocked": false,
      "type": "contact"
    },
    "assignee": null,
    "team": null,
    "hmac_verified": false,
    "channel": "Channel::Api"
  },
  "status": "open",
  "custom_attributes": {},
  "snoozed_until": null,
  "unread_count": 0,
  "first_reply_created_at": null,
  "priority": null,
  "waiting_since": 1768967324,
  "conversation_category": "chat",
  "chat_mode": "private_chat",
  "ticket_info": null,
  "agent_last_seen_at": 0,
  "contact_last_seen_at": 0,
  "last_activity_at": 1768967324,
  "timestamp": 1768967324,
  "created_at": 1768967324,
  "updated_at": 1768967324.268219,
  "event": "conversation_created"
}
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Parameter Peristiwa Pembuatan Percakapan

Field Type Required Deskripsi
account Object No Informasi akun dan proyek
id Number No ID proyek
name String No Nama proyek
additional_attributes Object No Atribut tambahan
can_reply Boolean No Menunjukkan apakah balasan dapat dikirim
channel String No Jenis channel, seperti api atau email
contact_inbox Object No Informasi kontak
id Number No ID catatan contact_inbox yang mencatat hubungan antara kontak dan channel
contact_id Number No ID kontak
inbox_id Number No ID channel
source_id String No ID sumber percakapan, seperti ID pengguna Telegram
created_at String No Waktu pembuatan
updated_at String No Waktu pembaruan
hmac_verified Boolean No Status verifikasi HMAC
pubsub_token String No Token publish-subscribe
id Number No ID percakapan
inbox_id Number No ID channel
messages Array No Daftar pesan
labels Array No Daftar label
meta Object No Metadata
sender Object No Informasi pengirim
additional_attributes Object No Atribut tambahan pengirim
custom_attributes Object No Atribut khusus pengirim
email String No Alamat email pengirim
id Number No ID internal LiveDesk pengirim
identifier String No Pengidentifikasi pengirim
name String No Nama pengirim
phone_number String No Nomor telepon pengirim
thumbnail String No Avatar pengirim
blocked Boolean No Menunjukkan apakah pengirim diblokir
type String No Jenis pengirim
assignee Object No Informasi agen layanan pelanggan yang ditugaskan
team Object No Informasi tim layanan pelanggan yang ditugaskan
hmac_verified Boolean No Status verifikasi HMAC
channel String No Jenis channel
status String No Status percakapan, seperti open atau closed
custom_attributes Object No Atribut khusus
snoozed_until String No Waktu hingga percakapan kembali aktif
unread_count Number No Jumlah pesan yang belum dibaca
first_reply_created_at String No Waktu saat balasan pertama dibuat
priority String No Prioritas
waiting_since Number No Waktu mulai menunggu
conversation_category String No Kategori percakapan
chat_mode String No Mode chat
ticket_info Object No Informasi tiket
agent_last_seen_at Number No Waktu terakhir agen melihat percakapan
contact_last_seen_at Number No Waktu terakhir kontak melihat percakapan
last_activity_at Number No Waktu aktivitas terakhir
timestamp Number No Stempel waktu
created_at Number No Waktu pembuatan
updated_at Number No Waktu pembaruan
event String No Jenis peristiwa

Pembaruan Percakapan

Peristiwa ini dipicu saat atribut apa pun dari percakapan diperbarui.

{ "event": "conversation_updated", "changed_attributes": [ { "updated_at": { "previous_value": "2026-01-21T04:04:56.548Z", "current_value": "2026-01-21T04:04:56.601Z" } }, { "first_reply_created_at": { "previous_value": null, "current_value": "2026-01-21T04:04:56.544Z" } }, { "waiting_since": { "previous_value": "2026-01-21T03:48:44.268Z", "current_value": null } } ] // <...Conversation Attributes> Konten atribut percakapan }
              
              {
  "event": "conversation_updated",
  "changed_attributes": [
    {
      "updated_at": {
        "previous_value": "2026-01-21T04:04:56.548Z",
        "current_value": "2026-01-21T04:04:56.601Z"
      }
    },
    {
      "first_reply_created_at": {
        "previous_value": null,
        "current_value": "2026-01-21T04:04:56.544Z"
      }
    },
    {
      "waiting_since": {
        "previous_value": "2026-01-21T03:48:44.268Z",
        "current_value": null
      }
    }
  ]
  // <...Conversation Attributes> Konten atribut percakapan
}
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Parameter Peristiwa Pembaruan Percakapan

Field Type Required Deskripsi
event String No Jenis peristiwa
changed_attributes Array No Daftar atribut yang berubah
field_name Object No Nama field yang berubah
previous_value String No Nilai sebelum perubahan
current_value String No Nilai setelah perubahan

Perubahan Status Percakapan

Peristiwa ini dipicu saat status percakapan berubah.

{ "event": "conversation_status_changed" // <...Conversation Attributes> Konten atribut percakapan }
              
              {
  "event": "conversation_status_changed"
  // <...Conversation Attributes> Konten atribut percakapan
}
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Pembuatan Pesan

Peristiwa ini dipicu saat pengguna atau agen layanan pelanggan mengirim pesan.

{ "account": { "id": 17629000001207, "name": "1112" }, "additional_attributes": {}, "content_attributes": {}, "content_type": "text", "content": "Hello. How can I help you?", "conversation": { "account": { "id": 17629000001207, "name": "1112" }, "additional_attributes": {}, "can_reply": true, "channel": "Channel::Api", "contact_inbox": { "id": 42213404, "contact_id": 42218348, "inbox_id": 523, "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588", "created_at": "2026-01-21T03:26:49.012Z", "updated_at": "2026-01-21T03:26:49.012Z", "hmac_verified": false, "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni" }, "id": 89, "inbox_id": 523, "messages": [ { "id": 2187685, "content": "Hello. How can I help you?", "account_id": 17629000001207, "inbox_id": 523, "conversation_id": 89, "message_type": 1, "created_at": 1768968296, "updated_at": "2026-01-21T04:04:56.544Z", "private": false, "status": "sent", "source_id": null, "content_type": "text", "content_attributes": {}, "sender_type": "User", "sender_id": 41, "external_source_ids": {}, "additional_attributes": {}, "processed_message_content": "Hello. How can I help you?", "sentiment": {}, "sorting_id": null, "original_message_id": null, "conversation_topic_id": null, "topic_id": null, "conversation": { "assignee_id": null, "unread_count": 0, "last_activity_at": 1768968296, "contact_inbox": { "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588" } }, "sender": { "id": 41, "name": "support", "available_name": "support", "avatar_url": "", "type": "user", "availability_status": null, "thumbnail": "" } } ], "labels": [], "meta": { "sender": { "additional_attributes": {}, "custom_attributes": {}, "email": "alice@acme.inc", "id": 42218348, "identifier": null, "name": "Test", "phone_number": "+123456789", "thumbnail": "", "blocked": false, "type": "contact" }, "assignee": null, "team": null, "hmac_verified": false, "channel": "Channel::Api" }, "status": "open", "custom_attributes": {}, "snoozed_until": null, "unread_count": 0, "first_reply_created_at": null, "priority": null, "waiting_since": 1768967324, "conversation_category": "chat", "chat_mode": "private_chat", "ticket_info": null, "agent_last_seen_at": 0, "contact_last_seen_at": 0, "last_activity_at": 1768968296, "timestamp": 1768968296, "created_at": 1768967324, "updated_at": 1768968296.5483441 }, "created_at": "2026-01-21T04:04:56.544Z", "id": 2187685, "inbox": { "id": 523, "name": "Test01" }, "message_type": "outgoing", "conversation_topic_id": null, "private": false, "sender": { "id": 41, "name": "support", "email": "support@jiguang.cn", "type": "user", "availability": "online" }, "source_id": null, "user_id": 42213404, "contact_id": 42218348, "participants": null, "event": "message_created" }
              
              {
  "account": {
    "id": 17629000001207,
    "name": "1112"
  },
  "additional_attributes": {},
  "content_attributes": {},
  "content_type": "text",
  "content": "Hello. How can I help you?",
  "conversation": {
    "account": {
      "id": 17629000001207,
      "name": "1112"
    },
    "additional_attributes": {},
    "can_reply": true,
    "channel": "Channel::Api",
    "contact_inbox": {
      "id": 42213404,
      "contact_id": 42218348,
      "inbox_id": 523,
      "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588",
      "created_at": "2026-01-21T03:26:49.012Z",
      "updated_at": "2026-01-21T03:26:49.012Z",
      "hmac_verified": false,
      "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni"
    },
    "id": 89,
    "inbox_id": 523,
    "messages": [
      {
        "id": 2187685,
        "content": "Hello. How can I help you?",
        "account_id": 17629000001207,
        "inbox_id": 523,
        "conversation_id": 89,
        "message_type": 1,
        "created_at": 1768968296,
        "updated_at": "2026-01-21T04:04:56.544Z",
        "private": false,
        "status": "sent",
        "source_id": null,
        "content_type": "text",
        "content_attributes": {},
        "sender_type": "User",
        "sender_id": 41,
        "external_source_ids": {},
        "additional_attributes": {},
        "processed_message_content": "Hello. How can I help you?",
        "sentiment": {},
        "sorting_id": null,
        "original_message_id": null,
        "conversation_topic_id": null,
        "topic_id": null,
        "conversation": {
          "assignee_id": null,
          "unread_count": 0,
          "last_activity_at": 1768968296,
          "contact_inbox": {
            "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588"
          }
        },
        "sender": {
          "id": 41,
          "name": "support",
          "available_name": "support",
          "avatar_url": "",
          "type": "user",
          "availability_status": null,
          "thumbnail": ""
        }
      }
    ],
    "labels": [],
    "meta": {
      "sender": {
        "additional_attributes": {},
        "custom_attributes": {},
        "email": "alice@acme.inc",
        "id": 42218348,
        "identifier": null,
        "name": "Test",
        "phone_number": "+123456789",
        "thumbnail": "",
        "blocked": false,
        "type": "contact"
      },
      "assignee": null,
      "team": null,
      "hmac_verified": false,
      "channel": "Channel::Api"
    },
    "status": "open",
    "custom_attributes": {},
    "snoozed_until": null,
    "unread_count": 0,
    "first_reply_created_at": null,
    "priority": null,
    "waiting_since": 1768967324,
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "ticket_info": null,
    "agent_last_seen_at": 0,
    "contact_last_seen_at": 0,
    "last_activity_at": 1768968296,
    "timestamp": 1768968296,
    "created_at": 1768967324,
    "updated_at": 1768968296.5483441
  },
  "created_at": "2026-01-21T04:04:56.544Z",
  "id": 2187685,
  "inbox": {
    "id": 523,
    "name": "Test01"
  },
  "message_type": "outgoing",
  "conversation_topic_id": null,
  "private": false,
  "sender": {
    "id": 41,
    "name": "support",
    "email": "support@jiguang.cn",
    "type": "user",
    "availability": "online"
  },
  "source_id": null,
  "user_id": 42213404,
  "contact_id": 42218348,
  "participants": null,
  "event": "message_created"
}
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Parameter Peristiwa Pembuatan Pesan

Field Type Required Deskripsi
account Object No Informasi akun
id Number No ID proyek
name String No Nama proyek
additional_attributes Object No Atribut tambahan
content_attributes Object No Atribut konten
content_type String No Jenis konten
content String No Konten pesan
conversation Object No Informasi percakapan
created_at String No Waktu pembuatan
id Number No ID pesan
inbox Object No Informasi channel
id Number No ID channel
name String No Nama channel
message_type String No Jenis pesan
conversation_topic_id String No ID topik percakapan
private Boolean No Menunjukkan apakah pesan bersifat pribadi
sender Object No Informasi pengirim
id Number No ID pengirim
name String No Nama pengirim
email String No Alamat email pengirim
type String No Jenis pengirim
availability String No Status ketersediaan pengirim
source_id String No ID sumber
participants Object No Informasi peserta
event String No Jenis peristiwa

Pembaruan Pesan

Peristiwa ini dipicu saat konten pesan dalam percakapan diperbarui.

{ "event": "message_updated" // <...Message Attributes> Konten atribut pesan }
              
              {
  "event": "message_updated"
  // <...Message Attributes> Konten atribut pesan
}
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Penyematan Pesan

Peristiwa ini dipicu saat agen layanan pelanggan menyematkan atau melepas sematan pesan.

{ "event": "message_pinned", "id": 15680158, "content": "hello11111 ", "content_type": "text", "message_type": "outgoing", "private": false, "source_type": "realtime", "source_id": null, "created_at": "2026-07-02T09:03:53.316Z", "edited_at": "2026-07-02T09:04:02.791Z", "pinned": true, "pinned_at": "2026-07-02T09:04:23.748Z", "pinned_by_id": 30, "account": { "id": 17829000004772, "name": "11" }, "inbox": { "id": 228, "name": "Test", "channel_type": "Channel::Api" }, "sender": { "id": 30, "name": "support", "email": "TEST@support.cn", "type": "user", "availability": "online" }, "conversation": { "id": 202607000000002, "inbox_id": 228, "status": "open", "channel_type": "Channel::Api", "conversation_category": "chat", "chat_mode": "private_chat", "can_reply": true, "unread_count": 0, "last_activity_at": 1782983033, "created_at": 1782982998, "updated_at": 1782983063.750411, "contact_inbox": { "contact_id": 3939794, "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3" }, "meta": { "sender": { "id": 3939794, "name": "support11", "email": "support11@engagelab.com", "phone_number": "+123456111789", "type": "contact" }, "assignee": { "id": 30, "name": "TEST", "type": "user" } } } }
              
              {
  "event": "message_pinned",
  "id": 15680158,
  "content": "hello11111 ",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T09:03:53.316Z",
  "edited_at": "2026-07-02T09:04:02.791Z",
  "pinned": true,
  "pinned_at": "2026-07-02T09:04:23.748Z",
  "pinned_by_id": 30,
  "account": {
    "id": 17829000004772,
    "name": "11"
  },
  "inbox": {
    "id": 228,
    "name": "Test",
    "channel_type": "Channel::Api"
  },
  "sender": {
    "id": 30,
    "name": "support",
    "email": "TEST@support.cn",
    "type": "user",
    "availability": "online"
  },
  "conversation": {
    "id": 202607000000002,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782983033,
    "created_at": 1782982998,
    "updated_at": 1782983063.750411,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3"
    },
    "meta": {
      "sender": {
        "id": 3939794,
        "name": "support11",
        "email": "support11@engagelab.com",
        "phone_number": "+123456111789",
        "type": "contact"
      },
      "assignee": {
        "id": 30,
        "name": "TEST",
        "type": "user"
      }
    }
  }
}
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Parameter Peristiwa Penyematan Pesan

Field Type Required Deskripsi
pinned Boolean No Menunjukkan apakah pesan disematkan. true berarti disematkan, dan false berarti sematan dilepas
pinned_at String No Waktu penyematan; dapat kosong saat pesan tidak disematkan
pinned_by_id Number No ID agen layanan pelanggan yang melakukan operasi penyematan
additional_attributes Object No Atribut tambahan
source_id String No ID sumber
participants Object No Informasi peserta
event String No Jenis peristiwa

Pengeditan Pesan

Peristiwa ini dipicu saat konten pesan diedit. Perhatikan bahwa hanya pesan yang dikirim oleh agen layanan pelanggan yang bersangkutan yang dapat diedit.

{ "event": "message_updated", "id": 15680162, "content": "Hello. How can I help you?", "content_type": "text", "message_type": "outgoing", "private": false, "source_type": "realtime", "source_id": null, "created_at": "2026-07-02T10:32:51.420Z", "edited_at": "2026-07-02T10:33:27.004Z", "content_attributes": { "edited_at": "2026-07-02T10:33:27.004Z" }, "account": { "id": 17829000004772, "name": "11" }, "inbox": { "id": 228, "name": "Test", "channel_type": "Channel::Api" }, "sender": { "id": 30, "name": "ye 88", "type": "user" }, "conversation": { "id": 202607000000001, "inbox_id": 228, "status": "open", "channel_type": "Channel::Api", "conversation_category": "chat", "chat_mode": "private_chat", "can_reply": true, "unread_count": 0, "last_activity_at": 1782988371, "created_at": 1782972594, "updated_at": 1782988407.015933, "contact_inbox": { "contact_id": 3939794, "source_id": "73e836b0-a893-41c2-b7e9-09a26a7332c8" }, "messages": [ { "id": 15680162, "content": "Hello. How can I help you?", "inbox_id": 228, "conversation_id": 202607000000001, "message_type": 1, "created_at": 1782988371, "updated_at": "2026-07-02T10:33:27.013Z", "private": false, "status": "sent", "source_id": null, "content_type": "text", "content_attributes": { "edited_at": "2026-07-02T10:33:27.004Z" }, "sender_type": "User", "sender_id": 30, "processed_message_content": "Hello. How can I help you?", "original_content": "Hello. ", "source_type": "realtime", "sender": { "id": 30, "name": "ye 88", "type": "user" } } ] } }
              
              {
  "event": "message_updated",
  "id": 15680162,
  "content": "Hello. How can I help you?",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T10:32:51.420Z",
  "edited_at": "2026-07-02T10:33:27.004Z",
  "content_attributes": {
    "edited_at": "2026-07-02T10:33:27.004Z"
  },
  "account": {
    "id": 17829000004772,
    "name": "11"
  },
  "inbox": {
    "id": 228,
    "name": "Test",
    "channel_type": "Channel::Api"
  },
  "sender": {
    "id": 30,
    "name": "ye 88",
    "type": "user"
  },
  "conversation": {
    "id": 202607000000001,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782988371,
    "created_at": 1782972594,
    "updated_at": 1782988407.015933,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "73e836b0-a893-41c2-b7e9-09a26a7332c8"
    },
    "messages": [
      {
        "id": 15680162,
        "content": "Hello. How can I help you?",
        "inbox_id": 228,
        "conversation_id": 202607000000001,
        "message_type": 1,
        "created_at": 1782988371,
        "updated_at": "2026-07-02T10:33:27.013Z",
        "private": false,
        "status": "sent",
        "source_id": null,
        "content_type": "text",
        "content_attributes": {
          "edited_at": "2026-07-02T10:33:27.004Z"
        },
        "sender_type": "User",
        "sender_id": 30,
        "processed_message_content": "Hello. How can I help you?",
        "original_content": "Hello. ",
        "source_type": "realtime",
        "sender": {
          "id": 30,
          "name": "ye 88",
          "type": "user"
        }
      }
    ]
  }
}
Tampilkan blok kode ini di jendela mengambang

Parameter Peristiwa Pengeditan Pesan

Field Type Required Deskripsi
edited_at String No Waktu saat konten diedit
original_content String No Konten asli sebelum diedit
processed_message_content String No Konten pesan yang telah diproses

Pencabutan Pesan

Peristiwa ini dipicu saat agen layanan pelanggan mencabut pesan.

{ "event": "message_revoked", "id": 15680158, "content": "hello11111 ", "content_type": "text", "message_type": "outgoing", "private": false, "source_type": "realtime", "source_id": null, "created_at": "2026-07-02T09:03:53.316Z", "edited_at": "2026-07-02T09:04:02.791Z", "revoked_at": "2026-07-02T09:05:10.918Z", "revoked_by_id": 30, "account": { "id": 17829000004772, "name": "11" }, "inbox": { "id": 228, "name": "Test", "channel_type": "Channel::Api" }, "sender": { "id": 30, "name": "support", "email": "TEST@Support.cn", "type": "user", "availability": "online" }, "conversation": { "id": 202607000000002, "inbox_id": 228, "status": "open", "channel_type": "Channel::Api", "conversation_category": "chat", "chat_mode": "private_chat", "can_reply": true, "unread_count": 0, "last_activity_at": 1782983033, "created_at": 1782982998, "updated_at": 1782983110.928425, "contact_inbox": { "contact_id": 3939794, "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3" }, "meta": { "sender": { "id": 3939794, "name": "support11", "email": "support11@engagelab.com", "phone_number": "+123456111789", "type": "contact" }, "assignee": { "id": 30, "name": "TEST", "type": "user" } } } }
              
              {
  "event": "message_revoked",
  "id": 15680158,
  "content": "hello11111 ",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T09:03:53.316Z",
  "edited_at": "2026-07-02T09:04:02.791Z",
  "revoked_at": "2026-07-02T09:05:10.918Z",
  "revoked_by_id": 30,
  "account": {
    "id": 17829000004772,
    "name": "11"
  },
  "inbox": {
    "id": 228,
    "name": "Test",
    "channel_type": "Channel::Api"
  },
  "sender": {
    "id": 30,
    "name": "support",
    "email": "TEST@Support.cn",
    "type": "user",
    "availability": "online"
  },
  "conversation": {
    "id": 202607000000002,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782983033,
    "created_at": 1782982998,
    "updated_at": 1782983110.928425,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3"
    },
    "meta": {
      "sender": {
        "id": 3939794,
        "name": "support11",
        "email": "support11@engagelab.com",
        "phone_number": "+123456111789",
        "type": "contact"
      },
      "assignee": {
        "id": 30,
        "name": "TEST",
        "type": "user"
      }
    }
  }
}
Tampilkan blok kode ini di jendela mengambang

Parameter Peristiwa Pencabutan Pesan

Field Type Required Deskripsi
revoked_at String No Waktu pencabutan
revoked_by_id String No ID agen layanan pelanggan yang melakukan operasi pencabutan
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