Webhook 回呼事件

              
              {
  "account": {
    "id": 17629000001207,
    "name": "1112"
  },
  "additional_attributes": {},
  "can_reply": true,
  "channel": "Channel::Api",
  "contact_inbox": {
    "id": 42213404,
    "contact_id": 42218348,
    "inbox_id": 523,
    "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588",
    "created_at": "2026-01-21T03:26:49.012Z",
    "updated_at": "2026-01-21T03:26:49.012Z",
    "hmac_verified": false,
    "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni"
  },
  "id": 89,
  "inbox_id": 523,
  "messages": [],
  "labels": [],
  "meta": {
    "sender": {
      "additional_attributes": {},
      "custom_attributes": {},
      "email": "alice@acme.inc",
      "id": 42218348,
      "identifier": null,
      "name": "Test",
      "phone_number": "+123456789",
      "thumbnail": "",
      "blocked": false,
      "type": "contact"
    },
    "assignee": null,
    "team": null,
    "hmac_verified": false,
    "channel": "Channel::Api"
  },
  "status": "open",
  "custom_attributes": {},
  "snoozed_until": null,
  "unread_count": 0,
  "first_reply_created_at": null,
  "priority": null,
  "waiting_since": 1768967324,
  "conversation_category": "chat",
  "chat_mode": "private_chat",
  "ticket_info": null,
  "agent_last_seen_at": 0,
  "contact_last_seen_at": 0,
  "last_activity_at": 1768967324,
  "timestamp": 1768967324,
  "created_at": 1768967324,
  "updated_at": 1768967324.268219,
  "event": "conversation_created"
}

            

              
              {
  "event": "conversation_updated",
  "changed_attributes": [
    {
      "updated_at": {
        "previous_value": "2026-01-21T04:04:56.548Z",
        "current_value": "2026-01-21T04:04:56.601Z"
      }
    },
    {
      "first_reply_created_at": {
        "previous_value": null,
        "current_value": "2026-01-21T04:04:56.544Z"
      }
    },
    {
      "waiting_since": {
        "previous_value": "2026-01-21T03:48:44.268Z",
        "current_value": null
      }
    }
  ]
  // <...Conversation Attributes> 對話屬性內容
}

            

              
              {
  "event": "conversation_status_changed"
  // <...Conversation Attributes> 對話屬性內容
}

            

              
              {
  "account": {
    "id": 17629000001207,
    "name": "1112"
  },
  "additional_attributes": {},
  "content_attributes": {},
  "content_type": "text",
  "content": "你好请问有什么问题",
  "conversation": {
    "account": {
      "id": 17629000001207,
      "name": "1112"
    },
    "additional_attributes": {},
    "can_reply": true,
    "channel": "Channel::Api",
    "contact_inbox": {
      "id": 42213404,
      "contact_id": 42218348,
      "inbox_id": 523,
      "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588",
      "created_at": "2026-01-21T03:26:49.012Z",
      "updated_at": "2026-01-21T03:26:49.012Z",
      "hmac_verified": false,
      "pubsub_token": "4Urn7N5A974k6C2H7Xeva8Ni"
    },
    "id": 89,
    "inbox_id": 523,
    "messages": [
      {
        "id": 2187685,
        "content": "你好请问有什么问题",
        "account_id": 17629000001207,
        "inbox_id": 523,
        "conversation_id": 89,
        "message_type": 1,
        "created_at": 1768968296,
        "updated_at": "2026-01-21T04:04:56.544Z",
        "private": false,
        "status": "sent",
        "source_id": null,
        "content_type": "text",
        "content_attributes": {},
        "sender_type": "User",
        "sender_id": 41,
        "external_source_ids": {},
        "additional_attributes": {},
        "processed_message_content": "你好请问有什么问题",
        "sentiment": {},
        "sorting_id": null,
        "original_message_id": null,
        "conversation_topic_id": null,
        "topic_id": null,
        "conversation": {
          "assignee_id": null,
          "unread_count": 0,
          "last_activity_at": 1768968296,
          "contact_inbox": {
            "source_id": "1d484823-da29-4086-a7ba-d65ad0ebb588"
          }
        },
        "sender": {
          "id": 41,
          "name": "support",
          "available_name": "support",
          "avatar_url": "",
          "type": "user",
          "availability_status": null,
          "thumbnail": ""
        }
      }
    ],
    "labels": [],
    "meta": {
      "sender": {
        "additional_attributes": {},
        "custom_attributes": {},
        "email": "alice@acme.inc",
        "id": 42218348,
        "identifier": null,
        "name": "Test",
        "phone_number": "+123456789",
        "thumbnail": "",
        "blocked": false,
        "type": "contact"
      },
      "assignee": null,
      "team": null,
      "hmac_verified": false,
      "channel": "Channel::Api"
    },
    "status": "open",
    "custom_attributes": {},
    "snoozed_until": null,
    "unread_count": 0,
    "first_reply_created_at": null,
    "priority": null,
    "waiting_since": 1768967324,
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "ticket_info": null,
    "agent_last_seen_at": 0,
    "contact_last_seen_at": 0,
    "last_activity_at": 1768968296,
    "timestamp": 1768968296,
    "created_at": 1768967324,
    "updated_at": 1768968296.5483441
  },
  "created_at": "2026-01-21T04:04:56.544Z",
  "id": 2187685,
  "inbox": {
    "id": 523,
    "name": "Test01"
  },
  "message_type": "outgoing",
  "conversation_topic_id": null,
  "private": false,
  "sender": {
    "id": 41,
    "name": "support",
    "email": "support@jiguang.cn",
    "type": "user",
    "availability": "online"
  },
  "source_id": null,
  "user_id": 42213404,
  "contact_id": 42218348,
  "participants": null,
  "event": "message_created"
}

            

              
              {
  "event": "message_updated"
  // <...Message Attributes> 訊息屬性內容
}

            

              
              {
  "event": "message_pinned",
  "id": 15680158,
  "content": "hello11111 ",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T09:03:53.316Z",
  "edited_at": "2026-07-02T09:04:02.791Z",
  "pinned": true,
  "pinned_at": "2026-07-02T09:04:23.748Z",
  "pinned_by_id": 30,
  "account": {
    "id": 17829000004772,
    "name": "11"
  },

  "inbox": {
    "id": 228,
    "name": "测试",
    "channel_type": "Channel::Api"
  },

  "sender": {
    "id": 30,
    "name": "support",
    "email": "TEST@support.cn",
    "type": "user",
    "availability": "online"
  },

  "conversation": {
    "id": 202607000000002,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782983033,
    "created_at": 1782982998,
    "updated_at": 1782983063.750411,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3"
    },
    "meta": {
      "sender": {
        "id": 3939794,
        "name": "support11",
        "email": "support11@engagelab.com",
        "phone_number": "+123456111789",
        "type": "contact"
      },
      "assignee": {
        "id": 30,
        "name": "TEST",
        "type": "user"
      }
    }
  }
}

            

              
              {
  "event": "message_updated",
  "id": 15680162,
  "content": "你好呀 请问需要我如何帮助您 ",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T10:32:51.420Z",
  "edited_at": "2026-07-02T10:33:27.004Z",
  "content_attributes": {
    "edited_at": "2026-07-02T10:33:27.004Z"
  },
  "account": {
    "id": 17829000004772,
    "name": "11"
  },
  "inbox": {
    "id": 228,
    "name": "测试",
    "channel_type": "Channel::Api"
  },
  "sender": {
    "id": 30,
    "name": "ye 88",
    "type": "user"
  },
  "conversation": {
    "id": 202607000000001,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782988371,
    "created_at": 1782972594,
    "updated_at": 1782988407.015933,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "73e836b0-a893-41c2-b7e9-09a26a7332c8"
    },
    "messages": [
      {
        "id": 15680162,
        "content": "你好呀 请问需要我如何帮助您 ",
        "inbox_id": 228,
        "conversation_id": 202607000000001,
        "message_type": 1,
        "created_at": 1782988371,
        "updated_at": "2026-07-02T10:33:27.013Z",
        "private": false,
        "status": "sent",
        "source_id": null,
        "content_type": "text",
        "content_attributes": {
          "edited_at": "2026-07-02T10:33:27.004Z"
        },
        "sender_type": "User",
        "sender_id": 30,
        "processed_message_content": "你好呀 请问需要我如何帮助您 ",
        "original_content": "你好呀 ",
        "source_type": "realtime",
        "sender": {
          "id": 30,
          "name": "ye 88",
          "type": "user"
        }
      }
    ]
  }
}

            

              
              {
  "event": "message_revoked",
  "id": 15680158,
  "content": "hello11111 ",
  "content_type": "text",
  "message_type": "outgoing",
  "private": false,
  "source_type": "realtime",
  "source_id": null,
  "created_at": "2026-07-02T09:03:53.316Z",
  "edited_at": "2026-07-02T09:04:02.791Z",
  "revoked_at": "2026-07-02T09:05:10.918Z",
  "revoked_by_id": 30,
  "account": {
    "id": 17829000004772,
    "name": "11"
  },
  "inbox": {
    "id": 228,
    "name": "测试",
    "channel_type": "Channel::Api"
  },
  "sender": {
    "id": 30,
    "name": "support",
    "email": "TEST@Support.cn",
    "type": "user",
    "availability": "online"
  },
  "conversation": {
    "id": 202607000000002,
    "inbox_id": 228,
    "status": "open",
    "channel_type": "Channel::Api",
    "conversation_category": "chat",
    "chat_mode": "private_chat",
    "can_reply": true,
    "unread_count": 0,
    "last_activity_at": 1782983033,
    "created_at": 1782982998,
    "updated_at": 1782983110.928425,
    "contact_inbox": {
      "contact_id": 3939794,
      "source_id": "5a6dbe3f-e7a7-4938-8364-1c3fe084e4a3"
    },
    "meta": {
      "sender": {
        "id": 3939794,
        "name": "support11",
        "email": "support11@engagelab.com",
        "phone_number": "+123456111789",
        "type": "contact"
      },
      "assignee": {
        "id": 30,
        "name": "TEST",
        "type": "user"
      }
    }
  }
}